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About the Role
Serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Record transaction in MICROS system at time of order. Check in with guests to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas, china, glass, etc., throughout the day. Complete closing duties, including restocking items, turning off lights, etc. Present physical and accurate check to guest and process payment.
Responsibilities
- Serve food courses and alcoholic beverages to guests.
- Set tables according to type of event and service standards.
- Answer questions on menu selections.
- Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability.
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Record transaction in MICROS system at time of order.
- Check in with guests to ensure satisfaction with each food course and/or beverages.
- Maintain cleanliness of work areas, china, glass, etc., throughout the day.
- Complete closing duties, including restocking items, turning off lights, etc.
- Present physical and accurate check to guest and process payment.
- Follow all company and safety and security policies and procedures.
- Report accidents, injuries, and unsafe work conditions to manager.
- Complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Protect company assets.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests’ service needs.
- Assist individuals with disabilities.
- Thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Develop and maintain positive working relationships with others.
- Support team to reach common goals.
- Listen and respond appropriately to the concerns of other employees.
- Ensure adherence to quality expectations and standards.
- Read and visually verify information in a variety of formats (e.g., small print).
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
- Move, lift, carry, push, pull, and place objects weighing in excess of 50 pounds with assistance.
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
- Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Perform other reasonable job duties as requested by Supervisors.
Requirements
- High school diploma or G.E.D. equivalent.
- At least 1 year of related work experience.
- No supervisory experience.
- Uniform and personal appearance must be clean and professional.
- Maintain confidentiality of proprietary information.
- Protect company assets.
- Develop and maintain positive working relationships with others.
- Support team to reach common goals.
- Listen and respond appropriately to the concerns of other employees.
- Ensure adherence to quality expectations and standards.
- Read and visually verify information in a variety of formats (e.g., small print).
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
- Move, lift, carry, push, pull, and place objects weighing in excess of 50 pounds with assistance.
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
- Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Perform other reasonable job duties as requested by Supervisors.
Skills
- Menu selections
- Kitchen communication
- MICROS system
- Guest service
- Cleanliness
- Restocking
- Payment processing
- Safety and security procedures
- Interpersonal communication
- Teamwork
- Problem-solving
- Fine motor skills
- Hand-eye coordination
Experience Level
- 1 year of related work experience
Education Level
- High school diploma or G.E.D. equivalent
About the Company
- W Hotels’ mission is to Ignite Curiosity, Expand Worlds.
- W Hotels is a place to experience life.
- W Hotels is here to open doors and open minds.
- W Hotels is constantly inspired by new faces and new experiences.
- A tuned-in, up-for-anything spirit is at the core of W Hotels.
- W Hotels is renowned for reinventing the norms of luxury around the globe.
- Whatever/Whenever is the culture and service philosophy that brings guests’ passions to life.
- W Hotels is for individuals who are original, innovative, and always looking towards the future of what’s possible.
- In joining W Hotels, you join a portfolio of brands with Marriott International.
- Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Equal Opportunity
- Marriott International is an equal opportunity employer, welcoming all and providing access to opportunity.
- Marriott International actively fosters an environment where the unique backgrounds of associates are valued and celebrated.
- The greatest strength of Marriott International lies in the rich blend of culture, talent, and experiences of its associates.
- Marriott International is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
- Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.