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The Concierge is responsible for greeting all visitors, managing day-to-day communications, and assisting the community.

Greets visitors to the community in a prompt and gracious manner.
Answers and directs all incoming phone calls to the appropriate person and takes and distributes messages promptly and accurately.
Manages incoming and outbound mail, including accepting and logging packages, notifying recipients, and assisting with shipping.
Accepts and communicates transportation requests and follows up to ensure they are fulfilled.
Acts as the point of contact during emergency situations, understanding emergency procedures and alarm systems.
Accepts, documents, and distributes work requests from residents and team members and follows up to ensure timely response.
Maintains organized contact information for residents, team members, local attractions, and emergency organizations.
Maintains accurate key logs for housekeeping, maintenance, and vehicles.
Assists the Business Office Manager with administrative tasks, including assisting applicants, coding invoices, filing, and data entry.
Attends training courses and participates in professional development activities.
Reports any suspicion or evidence of elder abuse, mistreatment, or neglect.

Must be able to clearly and proficiently communicate with people of all ages, while maintaining an energetic and positive attitude.
Must be able to read and write English, and follow verbal and written instructions.
Ability to work flexible hours including weekends and evenings.
Ability to handle stressful situations while maintaining a calm, efficient demeanor.
Be in good health, and physically and mentally capable of performing assigned tasks.
Demonstrates freedom from pulmonary tuberculosis by a health screening performed by a physician prior to employment.
Must be criminally cleared by DOJ and FBI via the Live-Scan process prior to initial presence in the facility.
Requires ability to stand and walk short and long distances for extended periods of time.
Must be able to lift and/or carry objects in excess of 25 pounds.
Requires reaching above, below, and at shoulder length.
Ability to remain calm and positive in stressful situations.

Excellent verbal skills and communication abilities.
Ability to work effectively within a team-based environment.
Strong time management and organizational skills.
Excellent computer skills, including Word, Excel, Outlook, PowerPoint, and Property Management Systems.
Ability to efficiently operate all functions of the property telephone system.
Thorough understanding of various alarm systems used in the community.

Our Promise is to love and care for your family as we do our own…and this extends to our team members too!
Become part of a community that’s driven by its unique core values: a Love for Seniors, Respect for Each Other, Passion for Excellence, and a Spirit to Serve.
Partner with us to find your path, grow your purpose, and expect the unexpected: deeper connections, better opportunities, and a stronger sense of belonging.

Concierge at Kensington Senior Living, LLC

Concierge