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About the Role
The Director of Housing Programs is responsible for the strategic oversight and performance of multiple housing sites, focusing on program quality, resident progression, and staff leadership. This role ensures residents are progressing and housing programs align with AFC’s mission, model, and expectations, while supervising Program Supervisors and a Program Coordinator.
Responsibilities
- Directly supervise Program Supervisors (Day & Overnight)
- Directly supervise Program Assistant
- Provide weekly supervision focused on leadership development, problem-solving and effective resident management
- Support hiring decisions for Program Supervisors and Youth Counselors
- Identify performance concerns and implement supportive action plans
- Build leadership capacity across programs
- Oversee multiple housing programs to ensure alignment with AFC’s mission & standards of care
- Monitor resident progression, engagement and discharge outcomes
- Lead case conferencing with a focus on movement, barriers & exits
- Oversee census management and coordinate placements in collaboration with Senior Director
- Oversee the resident exits and graduations including the DYCD program appeal process
- Ensure consistent implementation of programming models
- Support site audits and ensure programs meet compliance standards (DYCD, HUD, Internal QAs)
- Ensure documentation quality, incident reporting and data integrity across sites
- Partner with Program Supervisors to address gaps in real time
- Provide high-level support during significant incidents, crises, or program disruptions
- Ensure appropriate follow-up, documentation, and systemic response to crisis
- Support complex resident situations (discharges, appeals, high-risk cases)
- Partner with other departments to ensure coordinate care
- Support integration of agency-wide initiatives
- Maintain communication with compliance and evaluation teams
- Contribute to program development and implementation of new initiatives
- Analyze program data and trends to inform improvements
- Support reporting needs in collaboration with Senior Director
- Participate in a monthly weekend on-call rotation to provide emergency support
- Provide 24/7 on-call support via phone to staff responding to urgent client, safety, staffing, and operational concerns, offering guidance, consultation, and decision-making support and escalating matters as appropriate in accordance with agency protocols.
- Act as back-up for emergency coverage support as needed
- Ability to work flexible hours, including weekends and holidays to support Program & Supervisors
Requirements
- Must have a Bachelor's degree in Social Work, Human Services, Psychology, Public Administration, Nonprofit Management, or a related field.
- Must have two (2) or more years of progressively responsible leadership experience in residential housing, supportive housing, shelter, transitional living, or youth-serving programs.
- Must have two (2) or more years of supervisory experience leading managers, supervisors, or multidisciplinary teams.
- Ability to travel between AFC residential sites.
- Ability to respond to emergencies outside of normal business hours.
- Ability to work evenings, weekends, and holidays as operational needs require.
- Ability to remain calm and make sound decisions in high-pressure situations.
Skills
- Leadership & Accountability
- Strategic & Operational Leadership
- Communication & Collaboration
- Coaching & Staff Development
- Crisis Management & Decision Making
- Compliance & Quality Assurance
- Resident-Centered & Trauma-Informed Practice
- Equity, Inclusion & Cultural Competence
Location
- New York, NY 10018
Work Type
- Full Time
- On-call
Experience Level
- Management
- 2+ years of leadership experience
- 2+ years of supervisory experience
Education Level
- Bachelor's degree
- Master's degree preferred
Salary/Compensations
- $100,000.00 - $100,000.00
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) with up to a 5% employer match (vested after five years)
- Generous Paid Time Off, Sick Leave, Personal Leave, and 12 Paid Holidays
- Employee Assistance Program (EAP)
About the Company
- The Ali Forney Center (AFC) protects LGBTQ+ youth from homelessness and helps them build the tools needed to live independently.
- Founded in 2002, AFC provides housing, healthcare, and educational support to thousands of youth each year.
- AFC creates an affirming, supportive environment where LGBTQ+ youth can thrive.
- Mission-driven, inclusive workplace culture
Equal Opportunity
- Ali Forney Center is an equal opportunity employer committed to a workplace where all employees feel respected, supported, and able to thrive.
- We consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status.