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About the Role
The CLUB Customer Service Outfitter provides world-class customer service, promotes CLUB membership benefits, and acts as a product expert. This role involves executing account servicing, acquiring new members, managing CLUB sales, enhancing customer experience, peer coaching, and ensuring regulatory compliance.
Responsibilities
- Supports a strong commitment to world-class customer service and ensures a pleasant and productive shopping experience for all customers.
- Proactively greets customers and presents them with the opportunity to become a Bass Pro Shops & Cabela’s CLUB Member or provides current member with a unique and exclusive experience.
- Executes all Bass Pro Shops & Cabela’s CLUB operational and compliance programs.
- Demonstrates products to customers.
- Remains knowledgeable of advertised sales.
- Helps meet metric goals and objectives for self and store.
- Keeps CLUB inventory accurate and keeping the CLUB Booth clean and organized.
- Provides full CLUB Member experience including service processes such as processing payments, answering account questions, and processing applications.
- Provides daily feedback and reports in a timely and accurate manner.
- Provides peer coaching, recognition, and support as a CLUB advocate and representative.
- Provides service to all areas of the store based on business need.
- Performs tasks and duties under general supervision, using established procedures and innovation.
- Chooses from limited alternatives to resolve problems.
- Often makes recommendations to work procedures, policies, and practices.
Requirements
- High school diploma or equivalent experience.
- 0 to 2 Years of Experience.
- Excellent organization skills and attention to details.
- Experience in a customer service environment.
- Excellent verbal and written communication skills.
- Adaptability to new processes and procedures.
- Excellent self-motivation and initiative while unsupervised.
- Stand and/or walk during shift to assist customers on the sales floor, etc.
- Hear well enough to constantly communicate with others to exchange information.
- Constantly repeat motions that may include the wrists, hands and/or fingers.
- Constantly assess the accuracy, neatness and thoroughness of work assigned.
- Light work that includes lifting and moving objects up to 20 pounds constantly.
- Occasionally ascend or descend ladders, stairs, step stools, etc.
- Occasionally work in noisy environments.
Skills
- Customer service
- Sales
- Communication
- Organization
- Attention to detail
- Adaptability
- Self-motivation
- Initiative
Location
- Hudson MA
Work Type
- Part Time
- Seasonal
Experience Level
- 0-2 years
Education Level
- High school diploma or equivalent
Salary/Compensations
- $17.00 - $19.75 per hour
Benefits
- Discounts on retail merchandise
- Discounts on restaurants
- Discounts on world-class resorts
- Discounts on conservation attractions
- Dental
- Vision
- Voluntary benefits
- 401k Retirement Savings
- Paid holidays
- Paid vacation
- Bass Pro Cares Fund
About the Company
- Bass Pro Shops is an equal opportunity employer.
- Cabela's
Equal Opportunity
- Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
- Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
- If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.