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About the Role

The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. This role involves parking and retrieving guest vehicles safely and promptly, and assisting guests with luggage during arrival and departure.

Responsibilities

Maintains a pleasant, friendly, and professional demeanor with all guests, co-workers, and clients.
Acknowledges and greets guests within five feet with a professional and friendly demeanor.
Uses guest last names during interactions.
Uses the salutation of the day and welcomes guests to the location.
Practices proper Towne Park phone etiquette.
Posts up in designated areas when not completing tasks.
Parks and retrieves vehicles while driving slowly and cautiously.
Assists guests with bell services and luggage storage as needed.
Opens all vehicle and hotel doors for guests.
Assists guests with directions, taxis, reservations, and other inquiries.
Provides guests with information about outlets, meeting rooms, amenities of the facility, and local attractions.
Delivers messages, items, and/or guest amenities as requested.
Shuttles guests to appropriate places as approved by the location.
Explains parking rates and retrieval procedures to guests upon arrival.
Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys.
Completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey, and claim check receipt from all vehicles taken into the valet system.
Completes location on all key tags after parking vehicle.
Calculates and collects revenue for vehicles when needed.

Requirements

Must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work.
One (1) month related experience and/or training; OR equivalent combination of education and experience.
Ability to read and write standard English language.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to guests, clients, and other employees of the organization.
Ability to add and subtract three-digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money.
Ability to understand 24-hour and military time systems.
Ability to understand rates applicable to time passed.
Ability to operate a manual transmission is highly desirable.
Perform parallel parking.
Regularly required to talk or hear.
Frequently required to sit or stand for extended periods of time.
May be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl.
Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
Work will be performed outdoors for extended periods of time, including up to the entire duration of the shift.
Employees are subject to environmental conditions including extreme heat and cold weather.

Skills

Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English language.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to guests, clients, and other employees of the organization.
Ability to add and subtract three-digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money.
Ability to understand 24-hour and military time systems.
Ability to understand rates applicable to time passed.
Ability to operate a manual transmission is highly desirable.
Perform parallel parking.

Work Type

Standard Shift times are: 7:00am - 3:00pm, 3:00pm - 11:00pm, 11:00pm - 7:00am.

Experience Level

One (1) month related experience and/or training; OR equivalent combination of education and experience.

Education Level

High school diploma or general education degree (GED)

Salary/Compensations

$10 per hour plus $14-$16 per hour in tips.

Benefits

Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
Employees are also able to enroll in the company’s 401k retirement savings plan.

About the Company

Towne is an exceptional arrival through departure experience company.
With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover.
Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year.
For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities.
For more information, visit www.towne.com and follow us on LinkedIn.