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About the Role
The Showroom Client Support Specialist at Waterworks manages the full lifecycle of client orders, working closely with the showroom sales team and clients to ensure timely product delivery and provide a luxury service experience. This role also involves showroom operational responsibilities such as managing shipments, inventory, and processing refunds, combining a passion for design and luxury products with a customer-centric approach in a fast-paced environment.
Responsibilities
- Own order management process from pre-order through delivery while delivering exceptional customer-centric experiences to internal partners and external customers.
- Manage all communications to internal departments and external clients to ensure order accuracy, timely delivery, and client satisfaction.
- Manage and track all order reporting data.
- Support the Showroom Sales Consultants in the sales efforts with pre-sale activities like quotes/order entry, sample requests, and processing and collecting payments.
- Partner with Sales Consultant, Client Services, and Technical Support Team to resolve client issues in timely manner and to client's satisfaction.
- Other duties and responsibilities as assigned.
Requirements
- 2+ years administrative or project management experience.
- Art/Interior design or luxury retail/service experience preferred.
- Strong organizational skills.
- Excellent verbal and written communication.
- Proficient in Microsoft Office.
- Ability to lift and mobilize small to medium items up to 25 lbs. while utilizing appropriate equipment and techniques.
- Ability to maneuver effectively around showroom floor, stock room and office.
- Position could entail periods of standing, twisting, stooping, kneeling, squatting, bending and climbing.
- Licensed to drive preferred.
- Ability to travel locally or out of state.
Salary/Compensations
- $27 - $31 an hour
- Plus generous bonus incentive.
Benefits
- medical/dental/vision
- 401k retirement savings plan
- generous PTO program (vacation, personal and sick time)
- summer half days
- volunteer day
About the Company
- For over 40 years, Waterworks' designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more.
- We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large.
Equal Opportunity
- Waterworks is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.