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About the Role
As an Account Manager at Mongoose, you will be responsible for client retention and expansion, driving upsells and cross-sells to ensure clients maximize their use of Mongoose solutions. Success will be measured by increasing client retention rates and achieving annual renewal and expansion quotas through platform adoption and growth. This role requires strategic account planning and a demonstrated history of exceeding quota.
Responsibilities
- Consistently meet or exceed assigned renewal and expansion quotas to drive revenue growth.
- Develop informed, strategic retention and growth plans in partnership with your Customer Success Manager.
- Lead renewals with confidence, ensuring clients feel valued and supported.
- Proactively anticipate and address risks before renewal time.
- Build pipeline through focused weekly outbound activities.
- Own upsell and cross-sell opportunities by demonstrating how Mongoose can solve client challenges.
- Expand Mongoose footprint within schools by introducing solutions to new departments and teams.
- Build strong client relationships through strategic outreach and Mongoose Quarterly Reviews (MQRs).
- Position Mongoose as an indispensable partner by understanding client goals and challenges.
- Partner with Client Success Managers to drive commercial strategy and ensure client adoption and value realization.
- Partner with Marketing to share new offerings, success stories, and updates with clients.
- Collaborate with Leadership to identify risks and develop creative solutions.
- Bring the voice of the customer to Product by sharing insights and ideas.
- Represent Mongoose at industry events, conferences, and trade shows.
- Conduct onsite visits and travel as needed.
- Track client health metrics to guide conversations and uncover opportunities.
- Maintain an accurate CRM (HubSpot) with all renewals, upsells, and interactions.
- Share insights and updates internally to ensure alignment and fuel smarter strategies.
Requirements
- Proven success carrying a renewal and/or expansion quota in a B2B SaaS environment with a consistent track record of exceeding targets.
- Demonstrated ability to build healthy pipelines, convert with strong win rates, and successfully drive renewals while growing accounts through upsells and cross-sells.
- Ability to sell solutions in a way that feels natural, helpful, and irresistible.
- Natural ability to connect with people and build trust, making clients feel understood and supported.
- Exceptional communication skills ensuring complex ideas are easy to understand and act on.
- Proactive problem-solving skills and strategic thinking.
- Ability to use data to uncover opportunities, address challenges, and shape approach.
- Experience translating data into actionable insights.
- Experience with CRM systems (HubSpot expertise is a plus).
- Thrive in a team-oriented environment, aligning with Marketing, Product, and Client Success.
- Excel in a partnership model with a dedicated CSM.
- Positive, can-do attitude.
- Ability to learn fast, adapt quickly, and understand the higher education industry.
Skills
- Sales
- Account Management
- Client Retention
- Expansion Sales
- Upselling
- Cross-selling
- Pipeline Building
- Strategic Account Planning
- Referential Selling
- CRM Management
- HubSpot
- Communication
- Relationship Building
- Problem-Solving
- Data Analysis
- Collaboration
- SaaS Sales
Location
- Remote
Work Type
- Full-time
Experience Level
- Mid-level
Salary/Compensations
- $70,000 - $150,000 a year
- Total on-target earnings: $150,000 (including $80,000 base salary and $70,000 variable commission)
Benefits
- Comprehensive medical, dental, and vision coverage
- 401K with company match
- Flexible PTO
- Competitive Leave Policies
- 13 paid holidays
- Week off between Christmas and New Year’s
About the Company
- Mongoose is on a mission to change lives by making conversation intelligence accessible to all in higher education.
- Our AI-enabled platform drives compliant, empathetic, and impactful conversations that build trust and foster success campus-wide.
- We focus on delivering insights, relevance, empathy, scale, and trust in everything we do.
- Over 4,000 teams across more than 950 higher education institutions partner with Mongoose.
- Our SaaS platform helps colleges and universities drive engagement at every stage of the student lifecycle, from admissions to alumni relations.
Equal Opportunity
- Mongoose believes that diversity drives innovation, and inclusion builds stronger teams.
- We are proud to be an equal opportunity employer and are committed to creating a workplace where everyone feels valued and empowered.
- We welcome applicants of all backgrounds, experiences, and perspectives.
- We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic.
- If you need accommodations during the application process, please let us know.