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About the Role
At Soho House, a Server Captain supervises the team during service and events, positively influencing them to execute effective and efficient service. This role involves educating members and guests on menu items and allergies, while providing an approachable and elevated experience by following Soho House Service Standards. The Server Captain plays a crucial role in ensuring service success and guest satisfaction, collaborating with team members, completing duties, and accurately entering orders.
Responsibilities
- Act as an extension of the management team by supporting operations/events and staff, making decisions, and reporting on staff performance and service reviews.
- Partner with F&B leaders to ensure new team members complete onboarding, servers take breaks, and to create systems for a more efficient experience.
- Develop and maintain professional relationships with coworkers and management, and complete checklists on trained processes.
- Elevate the dining experience by discussing food and drink pairings and specials to drive sales through approachable communication and service in accordance with Soho House Standards.
- Maintain communication and advise Management and Executive Chef on allergies or potential risks.
- Complete and have double-checked checkout reports at the end of each shift.
- Adhere to health and safety policies, Company policies, procedures, standards, and applicable laws.
- Accommodate special requests from guests or provide alternative solutions, or advise management.
- Ensure food orders are plated and coursed correctly before serving, and assist runners and bussers with expo and service bar tickets.
- Clean and stock server alley and bar area, and polish silverware, plates, and glassware as needed.
- Perform other duties as assigned by supervisor/manager.
Requirements
- Minimum of 3+ years of experience and proven leadership skills with the ability to influence others.
- Ability to thrive in fast-paced, high-volume environments and problem-solve effectively under pressure.
- Must be hospitable, approachable, passionate about customer service, and respectful towards colleagues and guests.
- Must be able to demonstrate competency as outlined in the training schedule and Club School.
- Must be able to work flexible shifts and schedules, including weekends and holidays.
- Ability to take direction, work in a team environment, and autonomously.
- Tips certified and POS knowledge.
- Must be able to seize, grasp, turn and hold objects with hands.
- Must be able to work on your feet for at least 8 hours.
- Fast-paced movements are required to go from one part of the club to others.
- Must be able to move, pull, carry, or lift at least 20 pounds.
- Occasionally kneel, bend, crouch and climb as required.
- Must be able to perform physical activities such as lifting, cleaning, and stooping.
- Must be able to stand, walk, lift, and bend for long periods of time.
- Must be able to bend, stoop, lift, reach, push, twist, walk, crouch, and squat.
Skills
- Leadership
- Communication
- Problem-solving
- Customer service
- Teamwork
- Adaptability
- Attention to detail
- POS knowledge
- Tips certification
Location
- New York
Work Type
- Full-time
Experience Level
- 3+ years
Salary/Compensations
- $20—$20 USD
Benefits
- Competitive compensation packages
- Global benefits and perks
- Training to develop technical and managerial skills
- Medical, Dental & Vision
- Retirement fund with a 2% match
- Sick days
- Vacation days
- Career progression domestically or internationally
- Managerial or technical advancement
- Soho Impact initiatives
- Extensive range of internal and external courses
- Access to monthly calendars for trips, trainings, and events
- Team events (fitness sessions, cinema screenings, art classes)
- Complimentary team meal while on duty
About the Company
- Introducing Cardon, Soho House's newest restaurant concept. A rustic, elegant, yet modern take on the American steakhouse.
- Soho House offers competitive compensation packages that feature global benefits and perks.
- Soho House can progress your career domestically or internationally as well as managerially or technically.
- Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability.
- Cookhouse & House Tonic: Celebrating our passion for food and drink.