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About the Role
The Patient Care Representative is responsible for the first impression when patients enter the clinic and for physician/provider support. This role may also provide coverage for other administrative roles within the clinic.
Responsibilities
- Greet incoming patients or physicians according to script.
- Obtain required patient identification, documentation, and history.
- Ensure patients have followed correct preparation for their exam.
- Answer or refer inquiries to the appropriate person.
- Assist patients requiring mobility assistance.
- Maintain a clean and tidy reception area according to infection prevention and control guidelines.
- Schedule patients efficiently, adhering to standardization protocols and prioritizing urgent cases.
- Assist in locating procedure times at other clinics if the current clinic does not offer the requested service.
- Assist Clinic Leader with turnaround reports and private pay documentation.
- Prepare patients for diagnostic testing, including changing, guiding, and assisting with mobility.
- Perform ECGs, Holter hookups, blood pressure checks, and take vital signs if trained.
- Work alongside and assist physicians with tasks such as locating reports, scheduling appointments, and coordinating schedules.
- Assist with the overall workflow of the clinic.
- Ensure all documentation and requests are received by the ordering physician and billing party in a timely manner.
- Maintain accurate patient records and filing systems in accordance with Company and Ministry of Health requirements.
- Operate office equipment such as computers, telephones, photocopiers, and fax machines.
- Observe and report any malfunctions in office equipment.
- Follow manufacturer's guidelines for equipment operation, maintenance, and minor troubleshooting.
- Maintain logbooks for infection prevention and control protocols.
- Ensure patient reports are delivered, distributed, and faxed expediently.
- Adhere to all company and government safety regulations.
- Perform routine cleaning of work area and equipment as scheduled or needed.
- Assist other staff members to ensure smooth and effective functioning of the department and facility.
Requirements
- 0-2 years of related experience.
- Diploma in Medical Office Administration or related field.
- Computer literacy.
- Minimum typing speed of 35wpm.
- Excellent telephone etiquette.
- Good command of the English language.
- Excellent communication, organizational, and interpersonal skills.
- Ability to work independently and as part of a team.
- Adherence to PHIPA.
- Strong ability to multi-task.
- Maintain competence in position by attending staff meetings.
- CPR & First Aid Certification is encouraged.
- Maintain and adjust to staffing rotation patterns as directed by manager or delegate.
Skills
- Medical Office Administration
- Computer Literacy
- Typing
- Telephone Etiquette
- Communication
- Organization
- Interpersonal Skills
- Teamwork
- Multi-tasking
- CPR
- First Aid
Location
- Ontario
Work Type
- Full-time
Experience Level
- Entry Level
- Junior
Education Level
- Diploma in Medical Office Administration or related field
Salary/Compensations
- $19 - $21 per hour
Benefits
- Group medical benefits
- External wellness platforms
- Extended health and dental benefits
- Paid time off
- Exclusive perks through Perkopolis with 5,000+ discounts
About the Company
- WELL Health Diagnostic Centres is the largest operator of independent diagnostic health facilities in Ontario.
- Operates 60+ accredited locations offering OHIP and AHCIP-covered cardiology, radiology, respirology, and sleep diagnostic services.
- Committed to delivering shorter wait times, faster report turnaround, and the highest standard of patient care.
- A top employer of choice, recognized as Canada’s Best Managed Companies, Great Place to Work®, Canada’s Top Growing Companies, and the Consumer Choice Award.
- Employs over 1,000 healthcare professionals across Canada.
- Dedicated to attracting, developing, and retaining the best healthcare professionals.
- Supports employee wellness and work-life balance.
- Offers opportunities for skill advancement and career growth within a rapidly expanding organization.
Equal Opportunity
- WELL Health Diagnostic Centres welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
- WELL Health Diagnostic Centres is an equal opportunity employer. If you require accommodation for a disability at any stage of the recruitment process, please notify Human Resources.