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Tailor your resume to this Field Service Technician (Installations) – London, UK (Fixed-Term, Minimum 20 Hours/Week) role.

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Tailor your resume to this Field Service Technician (Installations) – London, UK (Fixed-Term, Minimum 20 Hours/Week) role.

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About the Role

Focal Systems is seeking a Field Service Technician to complete installations for customers in their area. This role involves working overnight, attending installations where the company's AI retail system will be installed. The technician will be responsible for the successful installation, deployment, and adoption of the system. Physical stamina, proficiency with power tools, and the ability to meet quality and speed KPIs are essential.

Responsibilities

• Installation of camera hardware: mounting, connecting and configuring in accordance with company standards.
• Respond promptly to installation requests and ensure customer SLAs are met.
• Maintain accurate records of installation activities, including work performed, parts used, and time spent, using company-provided tools.
• Onboarding/scanning products into the system.
• Operate power tools safely and efficiently to complete installations.
• Adhere to safety protocols and guidelines to minimize risks during installation visits.
• Work collaboratively with team members to ensure timely completion of installations.
• Maintain a high level of attention to detail to ensure installation tasks meet quality standards.
• Meet or exceed speed and quality Key Performance Indicators (KPIs) consistently.
• Communicate effectively with supervisors and team members to provide updates on progress and address any issues or challenges encountered during store visits.
• Adhere to company policies and procedures at all times.

Requirements

• Proven Field Service Technician Experience: Previous experience in a field technician role, preferably in field service, installation, construction, or a related field.
• Strong technical aptitude and troubleshooting skills, with the ability to diagnose and resolve hardware and software issues efficiently.
• Proficiency in using power tools and other installation equipment required for this type of role.
• Strong physical stamina to work on feet and perform physically demanding tasks for extended periods (up to 9 hours).
• Excellent attention to detail to ensure maintenance work meets quality standards and adheres to specifications.
• Ability to work well under pressure, meet tight deadlines, and ensure timely completion of assigned tasks.
• Effective communication skills to liaise with supervisors, team members, and customers, providing updates on progress and addressing any issues encountered during installation visits.
• Valid driver's license and reliable transportation to travel to sites as required.
• Ability to work nights and weekends.

Skills

• Full valid UK driving licence
• Proficiency with power tools
• Technical aptitude
• Troubleshooting skills
• Attention to detail
• Time management
• Communication skills

Location

• On the road
• At customer sites

Work Type

• Fixed-term contract (6 months)
• 20 hours per week
• Night shift work

Experience Level

• Proven Field Service Technician Experience

Salary/Compensations

• £17 per hour

Benefits

• Paid Time Off
• Pension
• Sick Leave

About the Company

• Focal Systems is the industry leader in retail AI solutions.
• Our mission is to automate and optimise brick-and-mortar retail using deep-learning computer vision.
• Focal has been deployed at scale with the top retailers in the world.
• We have built the next-generation operating system for brick & mortar retail.
• This OS leverages shelf-mounted cameras that constantly measure the state of the retailers’ shelves and use that information to order quicker and smarter, planogram better, and schedule, direct, train, and manage their staff.
• We have proven this with major retailers around the world.
• Strong Values and Mission - We are a tightly-knit team with an ambitious mission and a strong set of core values, which define our approach to business and have successfully guided us since inception.
• Exceptional Team - We are a team of hard-working, fun-loving professionals from some of the most eminent universities, research labs, and tech companies of our time. We pride ourselves on recruiting exceptional individuals to help us redefine the state-of-the-art.
• Outstanding Partners - We work with 10+ of the largest retailers in the world and have a world-class roster of investors, advisors and partners to support & advise us in our endeavors.