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About the Role
Vercel is seeking an IT Operations Engineer to provide day-to-day technical support for the New York City office, ensuring a seamless employee experience and optimal team performance. This role involves managing essential IT tools and systems, resolving hardware and software issues, and contributing to larger IT projects. AI fluency is a core expectation, with an emphasis on using AI tools for efficiency and problem-solving. The ideal candidate is proactive, detail-oriented, and excited about building scalable IT solutions in a fast-paced environment.
Responsibilities
- Serve as the first point of contact for in-office and remote staff on all IT-related issues.
- Troubleshoot and resolve hardware, software, and network problems, ensuring minimal downtime and a great employee experience.
- Actively use AI tools to triage requests, draft documentation, write scripts, and find solutions faster.
- Utilize IT ticketing systems to manage and prioritize help-desk requests, keeping response times tight and communication clear.
- Help with the creation, management, and support of user accounts and access controls, ensuring employees have the resources and permissions they need to do their jobs.
- Support in-office AV and conference room technology, including event support for team gatherings and all-hands meetings.
- Collaborate with other IT team members on projects ranging from new technology rollouts to process improvements.
- Partner with our Onboarding team to procure equipment, set up accounts, and deliver a smooth experience for new hires.
- Develop and maintain clear documentation for IT systems, processes, and common issues.
- Work cross-functionally with teams like Workplace Services and People to support company-wide initiatives and keep the office running well.
Requirements
- At least 5 years of experience in IT support or a related field.
- Solid foundation in troubleshooting hardware, software, AV, and network issues.
- Experience in a startup or tech environment is a plus.
- Strong understanding of macOS environments, networking, and security.
- Ability to diagnose and resolve technical issues quickly and thoroughly.
- Ability to explain complex technical issues in plain language.
- Ability to work collaboratively across teams and departments with ease.
- Ability to thrive in fast-paced environments, take initiative, and juggle multiple tasks or priorities.
- Ability to manage work and documentation carefully, keep IT assets organized.
- Understanding of the importance of cybersecurity and proactive implementation of protective measures.
- Motivation to stay current on IT trends and best practices.
Skills
- AI tools utilization
- Troubleshooting hardware
- Troubleshooting software
- Troubleshooting AV
- Troubleshooting network issues
- macOS environments
- Networking
- Security
- IT ticketing systems
- User account management
- Access controls
- AV support
- Conference room technology support
- Documentation development
- Cybersecurity implementation
Location
- New York City
Work Type
- In-person
- Onsite
Experience Level
- 5+ years of experience
Salary/Compensations
- $136,000-$204,000
Benefits
- Great compensation package and stock options.
- Inclusive Healthcare Package.
- Mentorship and event attendance for networking and skill-building.
- Flexible Time Off with a recommended 4-weeks per year and paid holidays.
- Company-provided gear and a stipend for tech refresh.
About the Company
- Vercel is the agentic infrastructure company, freeing people and agents to ship what’s next.
- Vercel shaped how the web is built for over a decade, creating products like Next.js, v0, and AI SDK.
- The company is building the platform for the future where software is built, extended, and operated by agents.
- Vercel is trusted by companies like OpenAI, PayPal, Ramp, and Supreme, and millions of developers worldwide.
Equal Opportunity
- Vercel is committed to fostering and empowering an inclusive community within our organization.
- We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law.
- Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.