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About the Role
We are seeking an action-oriented, growth-minded Sales Manager to lead our hybrid US-based Account Management team. This role involves coaching and developing Account Managers within a horizontal customer segment, driving them to meet quota attainment and personal objectives, and developing employees for promotion in a fast-growing company. You will report to the Director of Account Management and collaborate with the Account Management leadership team.
Responsibilities
- Manage a team of Mid-Market account managers to deliver monthly goal attainment
- Provide leadership and direction to a high-performance team, including hiring, training, and pace setting
- Develop specific and targeted goals for contributors to foster growth and development
- Find innovative and creative ways to improve and increase performance
- Execute, iterate, and improve on customer engagements to develop scalable best practices
- Support consistent and consultative sales and client success processes to maintain a best-in-class customer experience
- Directly manage and resolve customer escalations
- Take an entrepreneurial approach and collaborate with the leadership team to achieve goals
Requirements
- A minimum of 3 years of experience scaling and managing a client-facing sales or account management team in a fast-paced environment
- Previous experience as a top-performing account manager or sales executive
- Proven track record of team quota-attainment via new product sales and upgrades
- Proven leadership and people management skills
- Highly effective communicator with good people instincts, capable of building trust and working well with diverse groups
- Eager for a hands-on role, willing to take on projects outside comfort zone and learn quickly
- Highly organized, self-motivated, and detail-oriented with great follow-through
- High integrity individual enthusiastic about building a great company long-term
- Courage to challenge the status quo when logic and reason require it
Skills
- Sales Management
- Account Management
- Team Leadership
- Coaching
- Performance Improvement
- Customer Success
- Communication
- Collaboration
- Problem Solving
- Organizational Skills
- Detail-Oriented
- Self-Motivated
Location
- US-based
- SF
- NYC
Work Type
- Hybrid
- Office-Based
Experience Level
- Manager
- 3+ years of experience
Salary/Compensations
- $230,000 OTE per year
Benefits
- Commission is not guaranteed
About the Company
- Rippling highly values having employees working in-office to foster a collaborative work environment and company culture.
- For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.
Equal Opportunity
- Rippling is an equal opportunity employer.
- We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics.
- Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process.
- To request a reasonable accommodation, please email accommodations@rippling.com.