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About the Role
DePaula Mazda is looking for a motivated and customer-focused Service Advisor to join our service department. The Service Advisor is responsible for providing exceptional customer experience while effectively communicating vehicle repair and maintenance needs between customers and the service team. The ideal candidate is someone who enjoys working with people and can build trust with customers while helping them make informed decisions about their vehicles.
Responsibilities
- Greet customers promptly and professionally.
- Listen to customer concerns and accurately document vehicle service or repair needs.
- Write detailed and accurate repair orders.
- Check for open manufacturer recalls and communicate applicable information to customers.
- Review recommended maintenance and repairs with customers.
- Keep customers informed about vehicle status, estimated completion times, and additional work needed.
- Clearly explain recommended repairs and services, highlighting their importance and benefits.
- Coordinate with technicians and the service department for efficient and accurate repairs.
- Review completed work with customers and explain services performed.
- Maintain strong customer relationships and work to achieve high Customer Satisfaction Index (CSI) scores.
- Follow up with customers to ensure satisfaction and encourage repeat business.
- Maintain accurate records and follow dealership/service department procedures.
Requirements
- Automotive Service Advisor experience.
- Excellent customer service and communication skills.
- Professional, friendly, and positive attitude.
- Ability to multitask in a fast-paced service environment.
- Strong organizational and time-management skills.
- Ability to explain automotive repairs and maintenance recommendations clearly to customers.
- Valid NYS driver's license and clean driving record.
Skills
- Customer Service
- Communication
- Multitasking
- Organization
- Time Management
Location
- DePaula Mazda
Work Type
- Full-time
Experience Level
- Automotive Service Advisor experience
Salary/Compensations
- $50,000+
- Performance-based bonuses
Benefits
- Medical, Dental & Vision Insurance
- Vacation & Sick PTO
- Life Insurance
- 401 (K) with company match
- Paid Holidays
About the Company
- DePaula Mazda is in need of a Service Advisor!