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About the Role
Oversee the day-to-day running of the supported housing service to deliver an effective housing management service. Assist with tenancy and void management to maintain occupancy levels. Support and promote compliance with safeguarding policies and procedures. Build positive relationships with customers and key stakeholders. Manage supplies, furniture and equipment and keep records and filing systems up to date.
Responsibilities
- Oversee the day-to-day running of the supported housing service to deliver an effective housing management service
- Assist with tenancy and void management to maintain occupancy levels
- Support and promote compliance with safeguarding policies and procedures
- Build positive relationships with customers and key stakeholders
- Manage supplies, furniture and equipment and keep records and filing systems up to date
Requirements
- Experience delivering tenancy services
- Ability to prioritise tasks and meet deadlines
- Basic knowledge of Microsoft Office packages
- Literacy and numeracy skills equivalent to GCSE Grade C in English and Maths
- NVQ Level 2 or equivalent in a relevant area
- Ability to analyse and interpret data
- Experience using housing management systems is desirable
- Full valid driving licence and willingness to travel occasionally
- Right to work in the UK
- Willingness to undergo safeguarding and pre-employment checks, including criminal records and overseas police checks if needed
Skills
- Tenancy services experience
- Prioritization
- Deadline management
- Microsoft Office proficiency
- Literacy and numeracy skills
- NVQ Level 2 or equivalent
- Data analysis and interpretation
- Housing management systems experience (desirable)
- Full valid driving licence
- Willingness to travel
Location
- The Chocolate Factory, Clarendon Road, London, N22 6XJ
Work Type
- 37.5 Hours
- Temporary position for up to 12 month
- Potential for permanent employment
Education Level
- GCSE Grade C in English and Maths
- NVQ Level 2 or equivalent
Salary/Compensations
- £15.26 per hour
Benefits
- 33 days’ annual leave pro rata (rising to 38, including bank holidays)
- Occupational sick pay linked to length of service
- Contributory pension scheme
- Health and wellbeing support – including Aviva Digicare+ with virtual GP appointments
- Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling
- Company-paid life insurance
- Parental leave arrangements
- Annual leave purchase scheme
- Company-funded training
- Ongoing career development opportunities
- Flexible working options
- Exclusive retail discounts
- Cycle to Work scheme
- Salary sacrifice arrangements
About the Company
- Sanctuary Supported Living is a not-for-profit organisation.
- Recognised as the 2025 Housing with Care Employer of the Year.
- A compassionate, community-focused team that puts people first.
- Committed to helping people grow, thrive, and feel valued.
- Reinvests in its people and services.
- Celebrates individuality and helps employees thrive personally and professionally.
Equal Opportunity
- Inclusion is one of our core values.
- Committed to being a diverse and inclusive organisation where everyone can thrive.
- Welcome applications from people of all backgrounds.
- Will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status.