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About the Role
The Operations Supervisor leads a local field operations team with a focus on quality and service to ensure that our customers have a memorable experience.
Responsibilities
- Responsible for customer retention, employee retention and improving customer revenue for their assigned team
- Meet requirements for personal service production
- Continually monitor and balance labor utilization with production in order to optimize overall efficiencies
- Manage payroll for all Service Professionals and Lead Service Professionals within the team
- Strive to achieve high operational efficiency and effective labor management
- Growth and success of areas by ensuring safe and efficient delivery of quality services
- Execute plans for improvement of deficiencies identified by leadership for the team and report the progress
- Meet KPI standards
- Create a positive atmosphere of learning and growth for all Service Professionals
- Actively seeks opportunities to develop, improve and innovate themselves and their teams
- Set and manage goals with Lead Service Professionals and Service Professionals to improve overall performance using performance dashboards and other tools
- Review Service Professional performance metrics with the Operations Manager
- Manage, maintain, and ensure the delivery of high-level service quality from your Service Professional
- Deliver excellent customer service to potential and existing customers
- Perform pest control services for customers at their scheduled appointments and ensure all levers are utilized in order to ensure route completion
- Collaborate with Operation Manager and Regional Trainer to support service standards and expectations in the field
- Remain compliant with state and federal laws, regulations, and licensing
- Obtain local and state licensing
Requirements
- Excellent verbal, written, and communication skills
- Interpersonal and collaboration skills
- Strong analytical and problem-solving skills
- Ability to analyze information and think systematically
- Strong ability to lead and manage a team
- Proficient with Google drive functions or related software
- A US driver’s license that has been valid for a minimum of 3 years is required
- A clean driving record is required (no more than one moving violation in the past year and no more than 2 moving violations in the past 4 years)
- A drug test and background check will be performed on all new hires
- Ability to obtain and maintain all license/certificates as required by federal, state, and local regulations to operate the Learning Center for all categories that Aptive services
Skills
- Customer retention
- Employee retention
- Customer revenue improvement
- Labor utilization
- Production optimization
- Payroll management
- Operational efficiency
- Labor management
- Service delivery
- Performance improvement
- KPI management
- Team development
- Goal setting
- Performance metric review
- Customer service
- Pest control services
- Route completion
- Compliance with laws and regulations
- Licensing acquisition
- Verbal communication
- Written communication
- Interpersonal skills
- Collaboration
- Analytical skills
- Problem-solving skills
- Systematic thinking
- Team leadership
- Google Drive proficiency
Location
- Madison, WI area
Work Type
- Full-time
Experience Level
- Leadership team
- Operations Supervisor
Salary/Compensations
- $50,000-65,000/ year
Benefits
- Annual performance bonus
- Yearly incentive trip
- Company iPhone provided
- Company vehicle
- Company gas card provided
- Group Health, Dental, and Vision plans
- Pet insurance
- Life insurance
- EAP benefits
- 401K with employer match up to 4%
- Paid holidays
- Paid time off
- Opportunity for advancement
About the Company
- Aptive Intelligent Pest Control™ is redefining the industry with a smarter, more proactive approach to pest control. By analyzing millions of pest data points across neighborhoods, pest activity, and weather patterns, Aptive tailors treatment plans to help homeowners stay one step ahead.
- Our culture is built on accountability, discipline, and high integrity—we work hard and have fun doing it.
- Aptive has been recognized for both its impact and workplace culture, including Inc. Magazine’s Best in Business and Best of State, Glassdoor’s Top 100 U.S. Workplaces, and Entrepreneur Magazine’s Best Companies in America.