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About the Role

David Yurman is seeking an experienced Director of Client Engagement to provide maternity leave coverage for the Client Engagement team. This temporary leadership role will ensure continuity of the Client Engagement function while advancing several key business priorities during the coverage period. The Director will provide day-to-day leadership for the Client Engagement team and oversee the execution of David Yurman’s established clienteling strategy, with a focus on strengthening client relationships, driving repeat business, enabling sales teams, and increasing adoption of clienteling practices and tools.

Responsibilities

Provide day-to-day leadership for the Client Engagement team.
Oversee the execution of David Yurman’s established clienteling strategy.
Strengthen client relationships, drive repeat business, and enable sales teams.
Increase adoption of clienteling practices and tools.
Partner closely with Retail, Commercial, Marketing, Client Experience, Events, Learning & Transformation, Analytics, and Technology teams.
Advance foundational clienteling programs, technology enhancements, and a coordinated Client Engagement activation calendar.
Partner closely with Retail leadership to execute foundational programs that strengthen clienteling behaviors, measurement, and enablement.
Lead the rollout and adoption of an enhanced Client Engagement measurement framework.
Partner with Retail leadership to translate measurement insights into actionable priorities.
Support the launch and adoption of new devices and related capabilities for sales teams.
Coordinate business readiness, communications, training, and feedback loops.
Monitor early adoption and performance, identifying barriers and opportunities.
Partner with Technology and key business stakeholders to advance priority enhancements to David Yurman’s Clienteling application.
Serve as the Client Engagement business lead for defining and prioritizing requirements for appointment booking enhancements.
Lead business requirements for enhanced loyalty tracking capabilities.
Translate Retail and Client Engagement needs into clear business requirements, use cases, workflows, and success criteria.
Facilitate alignment across Retail, Technology, Analytics, and other stakeholders.
Participate in solution design, testing, business readiness, and rollout planning.
Maintain clear documentation of decisions, requirements, milestones, and outstanding work.
Lead a structured calendar of communications, campaigns, and activities for sales teams.
Develop and manage an integrated Client Engagement activation calendar aligned with key commercial, product, marketing, event, and client moments.
Translate business priorities into actionable clienteling opportunities.
Partner with Retail, Marketing, Product, Events, and Client Experience teams to coordinate outreach opportunities.
Establish a consistent communication cadence for Client Engagement priorities.
Incorporate client segmentation, product priorities, events, appointments, and relationship milestones into activation planning.
Measure participation and outcomes and incorporate performance insights into future activities.
Lead the execution of established Client Engagement strategies and priorities.
Identify opportunities to optimize existing clienteling programs and drive client acquisition, engagement, retention, and repeat business.
Maintain established Client Engagement objectives and KPIs, monitoring performance.
Champion a client-centric mindset and reinforce consistent clienteling behaviors.
Partner with Client Experience on engagement opportunities, including events, experiences, gifting, and VIC programming.
Collaborate with Marketing, Media, Product, Events, and Marketing Strategy teams.
Support targeted client outreach and acquisition programs.
Provide Client Engagement leadership and perspective for seasonal, business-critical, and ad hoc initiatives.
Drive continued adoption of existing clienteling tools and practices.
Partner with Retail leadership to reinforce effective client outreach behaviors.
Support ongoing enhancements to CRM and clienteling tools.
Gather feedback from the field and translate business needs into actionable recommendations.
Maintain established clienteling frameworks, including client segmentation, outreach strategies, and measurement.
Partner with Learning & Transformation and Product Education teams on communications and training.
Oversee Client Engagement reporting and performance measurement.
Maintain regular reporting cadences and provide actionable insights.
Partner with Analytics teams to evaluate the effectiveness and ROI of clienteling initiatives.
Oversee established client list programs and support ad hoc client list needs.
Partner with Legal, Privacy, Technology, and business stakeholders to ensure client data capture and engagement practices align with privacy requirements.
Monitor Client Engagement budgets and planned activities.
Provide day-to-day leadership, coaching, prioritization, and support to the Client Engagement team.
Establish clear priorities and ownership across ongoing projects and deliverables.
Foster a collaborative, client-centric team culture.
Build strong working relationships with Commercial and Retail leadership and key cross-functional partners.
Represent the Client Engagement function in relevant leadership, planning, and cross-functional forums.
Facilitate communication and knowledge sharing across teams.
Partner with Learning & Transformation to support ongoing Client Engagement training.
Ensure effective transitions at the beginning and conclusion of the maternity leave coverage period.

Requirements

Minimum of 6+ years of experience in CRM, Client Engagement, Clienteling, Loyalty, Direct Marketing, or a related discipline, with demonstrated progression of responsibility.
3+ years of leadership experience, including experience managing and developing a team.
Retail experience required; luxury retail experience strongly preferred.
Experience working within an omnichannel Retail CRM and Client Engagement environment.
Demonstrated experience managing CRM, loyalty, clienteling, or customer engagement programs.
Experience partnering with Technology teams to define business requirements and advance enhancements to CRM, clienteling, or customer-facing platforms.
Strong understanding of client segmentation, targeting, retention, and relationship-building strategies.
Passion for understanding consumer behavior and demonstrated ability to translate client insights and data into actionable commercial strategies.
Proven ability to quickly understand an established business, lead existing programs, and advance priorities within a complex cross-functional organization.
Strong project and program management capabilities, with the ability to manage multiple priorities, stakeholders, dependencies, and deadlines.
Excellent cross-functional collaboration and stakeholder management skills.
Strong written and verbal communication skills, with the ability to communicate effectively with senior leadership, corporate partners, and field teams.
Strong quantitative and analytical skills with the ability to frame business problems analytically and translate insights into action.
Strong understanding of commercial and financial metrics, including measurement of program effectiveness and ROI.
High proficiency in Microsoft Excel and Tableau or similar data visualization/reporting tools.
SQL experience is a plus.

Skills

Clienteling
CRM
Client Engagement
Loyalty Programs
Direct Marketing
Team Leadership
Retail Management
Luxury Retail
Omnichannel Retail
Customer Engagement Programs
Technology Partnership
Business Requirements Definition
Client Segmentation
Targeting
Retention Strategies
Relationship Building
Consumer Behavior Analysis
Data Analysis
Commercial Strategy
Project Management
Program Management
Cross-functional Collaboration
Stakeholder Management
Written Communication
Verbal Communication
Quantitative Analysis
Analytical Skills
Commercial Metrics
Financial Metrics
ROI Measurement
Microsoft Excel
Tableau
SQL

Location

New York

Work Type

Temporary
Full-time

Experience Level

Director
6+ years experience
3+ years leadership experience

Education Level

Bachelor's degree required
Quantitative or analytical field of study a plus

Salary/Compensations

$85-$100 per hour

About the Company

David Yurman is a celebrated American jewelry company founded in New York by David Yurman, a sculptor, and his wife, Sybil, a painter and ceramicist.
Led today by their son Evan, David Yurman creates timeless, yet contemporary collections for women and men defined by inspiration, innovation, consummate craftsmanship and cable – the brand’s artistic signature.
David Yurman collections are available at retail stores throughout the United States, Canada, Hong Kong and France and at locations worldwide, through their exclusive authorized fine jewelry and timepiece network of retailers.
At David Yurman, creativity, innovation and impeccable craftsmanship are at the core of everything we do.
Fueled by the energy of our hometown, New York City, artistic passion informs each and every jewelry design.
The Yurman family’s guiding vision continually defines and redefines what it means to be the preeminent American luxury jewelry brand.
We are committed to responsible business and social practices and to the protection and advancement of human rights.
We believe in partnering with others who share these values and understand their importance.

Equal Opportunity

As a company founded by artists, David Yurman champions self-expression in everything we do.
We are committed to fostering a culture of openness and creative collaboration within our entire community, and we cherish the diversity of our employees’ backgrounds and perspectives.
We will always advocate for equity and inclusion for all.
David Yurman is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual’s age, race, creed, color, religion, national origin, sex (including pregnancy, sexual orientation, gender).