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About the Role

The Global Trainer for Unity (ServiceNow) plays a key role in the global rollout of the ServiceNow platform, delivering engaging, high-quality training sessions to enable end users, process owners, and support teams to adopt the new system efficiently. The trainer will collaborate closely with process leads, the training development team, and local deployment teams to ensure consistent and effective training delivery across all regions and business units worldwide.

Responsibilities

Facilitate interactive, role-based training sessions (virtual and in-person) for end users, key users, and local trainers as part of global deployment waves.
Conduct Train-the-Trainer (TTT) sessions to equip regional and country-level trainers with the knowledge and tools needed to deliver localized training effectively.
Deliver training aligned with the global Unity curriculum.
Partner with country deployment teams to adapt materials and delivery methods to local business processes, languages, and regulations.
Work closely with the global Unity deployment team, change management, and communications functions to ensure training aligns with deployment timelines and readiness milestones.
Monitor attendance, learner engagement, and post-training feedback to assess effectiveness and recommend improvements.
Support go-live readiness, post-go-live hypercare, and refresher training sessions as needed.

Requirements

Bachelor’s degree in Business, Information Systems, Education, or related field (Master’s preferred).
5-8+ years of experience delivering technology training in a global environment.
Prior experience with ServiceNow or a similar ITSM/ESM platform strongly preferred.
Experience working in large-scale, multi-country rollout projects.
Strong knowledge of adult learning principles and digital learning delivery methods.
Excellent facilitation, presentation, and communication skills in English (additional languages a plus).
Ability to simplify complex technical concepts for diverse audiences.
Skilled in virtual training tools and LMS systems.
Ability to manage multiple priorities and collaborate across time zones.
Culturally aware and comfortable working in a global, matrixed organization.
High Proficiency in English; additional languages a plus
Ability to support role during U.S. East Coast Hours
Ability to Travel 30%
A successful candidate must be able to work with controlled technology in accordance with US export control law.

Skills

ServiceNow
ITSM
ESM
Adult learning principles
Digital learning delivery methods
Facilitation
Presentation
Communication
Virtual training tools
LMS systems

Location

Global

Work Type

Virtual
In-person
Hybrid

Experience Level

5-8+ years

Education Level

Bachelor’s degree
Master’s degree

Salary/Compensations

$89,220 - $122,672

Benefits

medical insurance
dental insurance
vision insurance
401(k) retirement plan
life insurance
long-term and short-term disability insurance
paid parking/public transportation
paid time off
paid sick and safe time

About the Company

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Equal Opportunity

Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
Applicants and employees are protected under Federal law from discrimination.
Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.
It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.