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About the Role
The Millennium Group (TMG) is seeking a highly motivated and enthusiastic Front Desk Personnel to join their team. This role is crucial for maintaining a professional and secure lobby environment, providing excellent visitor assistance, and supporting administrative and security functions.
Responsibilities
- Maintain a pleasant, clean, and businesslike appearance of the lobby.
- Provide professional, courteous, and prompt assistance to visitors, contractors, guests, and callers.
- Ensure all individuals entering the premises possess the appropriate badge.
- Manage visitor sign-ins using the visitor management system and ensure completion of NDAs.
- Notify employees or contractors of waiting guests.
- Address commute and parking related questions and concerns.
- Respond promptly to slacks and emails.
- Provide resolution and forwarding of voicemails and concerns.
- Assist with mail and other deliveries.
- Support Facilities with special projects.
- Update the Building fob sheet and deliver fobs to employees.
- Ensure security policies and procedures are strictly enforced.
- Monitor security cameras and inform the global security operation center of issues.
- Manage the Badging Program and communicate with HQ for assistance.
- Comply with employee Temporary badge policies.
- Maintain all key logs and ensure lobby cabinets, doors, and lockbox are secure at the end of the day.
- Assist with all access control issues.
- Conduct Quarterly Access Control Audits.
- Collaborate with the Workplace team on parking for special events.
- Maintain lobby emergency reference information.
- Understand evacuation protocols and assist the Emergency Response team.
- Assist with annual building fire drills.
- Assist with the Annual Risk Assessment Process.
- Conduct daily pass downs to the GSOC.
- Manage facilities tickets as assigned.
Requirements
- Minimum of 2-5 years Receptionist related experience preferred.
- Knowledge of commonly used Office Services procedures.
- 1-3 years' experience with Microsoft Office Software (Word, Excel, etc.).
- Excellent customer service skills; must possess a "can do" attitude.
- Excellent communication skills both verbal and written.
- Ability to effectively work individually or in a team environment.
- Competency in performing multiple functional tasks.
- Attention to detail.
Skills
- Microsoft Office Software (Word, Excel, etc.)
- Customer Service
- Communication (Verbal and Written)
- Teamwork
- Attention to Detail
Location
- Nationwide
Work Type
- Full-time
Experience Level
- 2-5 years
About the Company
- The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education.
- TMG has a team of over 1,500 nationwide associates and over 30 years of success in the industry.