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About the Role

The Human Resources Manager supports and manages the daily Human Resources functions of the hotel, providing guidance and support to team members and operational leaders. This position serves as a trusted resource on employee relations, recruitment, onboarding, benefits, leave administration, timekeeping and payroll support, labor relations, training, compliance, and HR policies and procedures. The role partners closely with HR leadership, General Manager, Finance, department heads, corporate support teams, and union representatives to promote consistent employment practices, maintain compliance, support hotel operations, and foster a respectful and productive workplace.

Responsibilities

Serve as an accessible and reliable Human Resources resource for team members and managers regarding policies, benefits, leaves of absence, pay and timekeeping questions, workplace concerns, and HR procedures.
Maintain accurate team member information in Dayforce and other approved HR systems.
Maintain complete, confidential, organized, and audit-ready personnel and Human Resources records.
Coordinate benefits enrollment, qualifying life event changes, leave programs, workplace accommodations, and return-to-work processes.
Administer and support applicable leave programs, including FMLA, Paid Family Leave, workers' compensation, and other federal, state, city, and company-provided leaves.
Support workers' compensation claims, workplace incident reporting, unemployment claims, employment verifications, and related documentation.
Conduct and assist with prompt, fair, objective, and well-documented workplace investigations.
Provide guidance to managers regarding performance management, attendance, coaching, corrective action, documentation, and consistent application of company policies.
Coordinate employee separations, including required documentation, final payroll information, return of company property, system and access removal, and exit interviews.
Respond to team member questions and concerns in a professional, timely, and confidential manner.
Manage and support the recruitment process, including job requisitions, approved postings, applicant screening, interviews, candidate selection, offers, and required pre-employment processes.
Coordinate new-hire onboarding, employment eligibility verification, background screening, wage notices, orientation, policy acknowledgments, and system access.
Partner with department leaders to identify staffing needs, prioritize vacancies, and support internal promotions, transfers, and succession planning.
Facilitate and support new-hire orientation and ensure new team members receive required employment information and training.
Support performance review processes, employee development, training initiatives, recognition programs, and engagement activities.
Monitor workforce trends, vacancies, turnover, and staffing concerns and recommend appropriate actions to improve retention and workforce stability.

Requirements

Exceptional accuracy and attention to detail.
Strong judgment, integrity, and confidentiality.
Clear written and verbal communication.
Sound investigation, documentation, conflict resolution, policy interpretation, and problem solving skills.
Ability to organize competing priorities and meet firm weekly deadlines.
The regular schedule must support weekly payroll deadlines and may require flexibility during payroll close, audits, investigations, open enrollment, emergencies, or periods of significant hotel activity.

Skills

Employee relations
Recruitment
Onboarding
Benefits administration
Leave administration
Timekeeping
Payroll support
Labor relations
Training
Compliance
Human Resources policies and procedures
Performance management
Workplace investigations
Conflict resolution
Policy interpretation
Problem solving

Location

New York City, NY

Work Type

On-property
Full-time

Experience Level

Manager

Benefits

Hotel Discounts
Weekly Pay
Paid Time Off
Retirement Options
Referral bonuses
Career advancement & upward mobility
Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

About the Company

MCR is the 3rd-largest hotel owner-operator in the United States.
Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
MCR was named one of Fast Company’s Most Innovative Travel Companies of 2020.
MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA.

Equal Opportunity

MCR and its corporate affiliates are Equal Opportunity Employers.
MCR and its affiliates do not discriminate on the basis of race, color, sex, including pregnancy and gender identity, religion, national origin, sexual orientation, transgender status, age, family or marital status, genetic information, military or veteran status, disability, or any other legally protected status, activity, or characteristic.