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About the Role
Responsible for product technical support and client service through in-depth product knowledge. Collaborates with functional areas across the business including Product Manager, Engineering, Production, Sales and Marketing. Supports internal requirements including order entry, quotations and return materials.
Responsibilities
- Develop knowledge required to select proper equipment for all systems and parts for quoting and entering related orders with scheduling and lead-time.
- Serve as the main point person for product support to both internal and external customers, domestically and internationally.
- Collaborate with internal engineering and product manager as a support resource when needed.
- Become familiar with sales-oriented collateral with product specific features and benefits to better understand and serve the customer base.
- Support products in-house through customer troubleshooting efforts.
- Act as an advocate for customers, communicating requirements to staff regarding needs, product improvements, and other feedback.
Requirements
- Must be detail-oriented with strong written and verbal communication skills.
- Possess experience using Office programs (e.g., Email, Word processing, Spreadsheets).
- Mechanical and electrical background preferred, but not required.
Skills
- Product technical support
- Client service
- In-depth product knowledge
- Order entry
- Quotations
- Return materials processing
- Customer troubleshooting
- Communication skills
- Microsoft Office Suite
Location
- Nesconset, NY
Work Type
- On-the-job training
Experience Level
- Associate's Degree or previous Technical Service experience required
Education Level
- High School Diploma
- Associate's Degree
Salary/Compensations
- $25-28/hour
Equal Opportunity
- We do not discriminate in hiring or employment on the basis of race, color, religion, gender, marital status, national origin, sexual orientation, age, disability, ancestry veteran status or any other status protected by law.