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Responsibilities
- Establish and maintain strong client relationships with a positive customer service orientation.
- Serve as main point-of-contact for client liaisons, meeting regularly to confirm quality standards are met and service issues are promptly resolved.
- Provide leadership and support while being available for emergency and off-hour support.
- Promote strong safety culture and work environment. Train staff to utilize Personal Protective Equipment (PPE) and follow safe movement practices.
- Plan and assign work schedules to ensure service delivery expectations are achieved.
- Ensure timely responses to client-reported emergency cleaning situations.
- Train staff on building and property security protocols at each assigned client location.
- Train staff on ABM standard cleaning methods and any non-standard cleaning protocols contracted for specific clients.
- Train staff to ensure cleaning supplies/chemicals are appropriately utilized and properly stored, whether in a standard or green-cleaning environment. Maintain SDS sheet and OSHA requirements.
- Train staff on safe operation of all cleaning equipment (buffers, scrubbers, etc.).
- Train and manage Site janitorial and Porter staff.
- Continuously monitor employee timekeeping entries, looking for adherence to assigned work schedules and company policy.
- Look for opportunities to increase revenue by providing additional billable project work to new clients and/or existing base of clients.
- Arrange for staff substitutions or personally perform work where employee absences could impact timely completion of contracted work.
Requirements
- At least 2 years of experience supervising employees.
- Experience with commercial cleaning industry is a big plus.
- Experience effectively managing teams: solid staff retention, counseling and developing team members, etc.
- MS Office (Outlook, Word, Excel) proficiency required.
- Valid Driver’s License and satisfactory driving record is required to operate company vehicles to and from customer work sites.
- Proven ability to handle confidential information with discretion.
- Detail-oriented with a high level of accuracy.
- Strong organizational, multi-tasking, and prioritization skills.
- Excellent interpersonal and communication skills, including ability to give effective presentations to small and large groups.
- Resourceful team player with a positive outlook and approachable demeanor.
Skills
- MS Office (Outlook, Word, Excel)
- Customer service
- Leadership
- Safety management
- Scheduling
- Training
- Team management
- Timekeeping
- Revenue generation
- Interpersonal skills
- Communication skills
- Presentation skills
Work Type
- Full-time
Experience Level
- 2+ years of supervisory experience
Education Level
- High School Diploma or GED
Salary/Compensations
- $27.10/hour
Benefits
- Comprehensive benefits package
About the Company
- ABM is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions.
- Over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient.
- ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution.
- Over $8 billion in annual revenue and a blue-chip client base.
- ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals.
- Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world.
- ABM: Driving possibility, together.
Equal Opportunity
- ABM is an EOE (M/F/Vet/Disability/Gender Identity/Sexual Orientation)
- ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status.
- ABM is committed to working with and providing reasonable accommodation to individuals with disabilities.
- ABM participates in the U.S. Department of Homeland Security E-Verify program.
- ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military.