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About the Role
Join a team that keeps passengers moving. As a Passenger Service Agent, you are the face of the operation, delivering outstanding customer service to passengers using commercial and charter services, handling everything from ticketing and boarding to special assistance and aircraft turnaround support. If you thrive in a fast-moving environment, take pride in your work, and want to build a career in aviation, this is the opportunity for you.
Responsibilities
- Process customer tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats.
- Provide accurate information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
- Handle denied boarding situations professionally, soliciting volunteers, accommodating displaced customers, and issuing vouchers.
- Ensure strict compliance with FAA, airline, and airport regulations.
- Enforce safety and security measures and protect sensitive operational zones.
- Assist customers with special needs, including those who require support during boarding.
- Transport wheelchair passengers between the ticket counter, gates, and baggage service areas.
- Operate jet bridges, ADA ramps, and portable air stairs to facilitate safe passenger boarding and deplaning.
- Perform thorough aircraft cabin cleaning and security searches between flights.
- Complete all required training.
- Only complete tasks for which you are fully trained.
- Report any safety hazard or incident immediately to your supervisor.
- Other duties as assigned by management.
Requirements
- Must be able to read, write, and communicate effectively in English.
- Ability to work calmly and efficiently under time constraints in a high-pressure airport environment.
- Available to work varied shifts including evenings, nights, weekends, and holidays.
- Must present a well-groomed, professional appearance at all times.
- Must have or be able to obtain authorization to work in the U.S.
- Must be able to fulfill the requirements to obtain a SIDA badge and pass a fingerprint-based security screening.
- Bilingual or multilingual skills strongly valued.
- Prior customer service, hospitality, or airline/airport industry experience.
- Familiarity with airline reservation or check-in systems.
- Experience assisting passengers with disabilities or ADA/wheelchair assist procedures.
- CPR/First Aid certification or willingness to obtain.
Skills
- Customer Focus
- Communication
- Compliance & Safety
- Adaptability
- Teamwork
- Professionalism & Reliability
Location
- Airport environment
Work Type
- Flexible schedule
- Nights
- Weekends
- Holidays
- Varied shifts
Experience Level
- Prior customer service, hospitality, or airline/airport industry experience preferred.
About the Company
- TDA AGH