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About the Role

We are looking for an experienced and target-driven Sales Expert to join our Sales team in the US. This role is pivotal in driving Flash Pack’s growth by engaging new customers across phone, chat, and email, guiding them through the buying process, handling objections, and exceeding conversion targets. You will manage your sales pipeline independently and contribute to refining sales processes and best practices.

Responsibilities

Manage inbound phone, email, and live chat leads with speed, precision, and care to consistently exceed quota and conversion benchmarks.
Build trust with customers using discovery questions, storytelling, and empathy to guide travellers toward booking their next adventure.
Adapt approaches to different customers, test creative tactics, and flag risks or shifts in behaviour to managers.
Share best practices, contribute to sales scripts, craft team-wide AI efficiency levers, and contribute to objection-handling playbooks.
Provide handovers between timezone teams and share insights.

Requirements

A strong track record in sales, consistently meeting or exceeding quota in a performance-driven environment.
Experience in building customer rapport, confident in positioning and objection handling with a relationship-led approach in a B2C environment or with a lifestyle brand, across phone and written word.
Proven ability to multi-task across inbound and outbound enquiries across live chat, phone, and email, balancing speed and attention to detail with personalization.
Comfort working independently to manage pipeline, flag risks, and make proactive decisions.
Collaborative mindset with the ability to demonstrate teamwork across multi-functional/timezone teams.
Proactive in sharing insights.
Openness to coaching, willingness to mentor peers, and a drive to continuously raise the bar.
Hungry to see your own performance grow, as well as the team’s.
Passion for travel and human connection, resonating with Flash Pack’s mission and customer base.
Adaptability to thrive in a high-growth, startup-style environment with change and ambiguity.

Skills

Sales
Customer Relationship Management
Objection Handling
Pipeline Management
Communication
Adaptability
Collaboration
Problem Solving

Location

US Remote

Work Type

Remote
Full-time

Experience Level

Experienced

Salary/Compensations

$49,000 to $53,000 USD per annum base salary
$15,000 to $25,000 USD per annum commission (uncapped)

About the Company

Flash Pack creates curated social adventures for solo travellers in their 30s, 40s, and 50s.
The company's mission is to create one million meaningful friendships using the power of travel and technology.
Flash Pack is a category leader in a thriving, rapidly expanding market, with the majority of its business in the US.
The company is well-funded and has shaken up an outdated industry, viewing itself as a friendship company more than a travel company.
The culture is down-to-earth, hard-working, and compassionate, built by exceptional people who care deeply about their work.

Equal Opportunity

Building a diverse and inclusive team is incredibly important.
Diversity and inclusion are built into the company hiring, performance, and progression framework.
Diversity is seen as a key competitive advantage.
Committed to hiring top talent regardless of race, religion, colour, national origin, sex, sexual orientation, gender identity, age, or status as an individual with a disability.
Will adapt to meet accessibility or other requirements.