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About the Role
Momofuku Server Assistants support the service team with the common goal of providing the best Momofuku experience. Server Assistants provide service that is knowledgeable, approachable, and energetic while upholding company standards and values.
Responsibilities
- Support service team with ongoing table and floor maintenance, including water service, clearing and cleaning tables, and resetting tables with proper tableware.
- Provide knowledgeable, approachable, efficient, and energetic service at all times.
- Maintain full menu knowledge for both food and beverage items, including all allergen information.
- Run food from the kitchen to tables.
- Prepare accoutrements for a variety of dishes.
- Perform some tableside preparations.
- Adhere to all company service standards and protocols.
- Assist in the cleaning and polishing of all tableware.
- Receive instruction from multiple sources and prioritize tasks effectively.
- Ensure proper table maintenance, including water service and pre-bussing.
- Stock and prepare service-related items.
- Polish all tableware.
- Maintain professional and warm guest communications.
- Recognize key people in the industry, VIP guests and contacts related to the company and follow company protocol related to their visit.
- Communicate respectfully and clearly with service team and management.
- Support team members in the completion of their duties to ensure satisfaction of all guests before, during, and after service.
- Engage management for any escalated guest situations.
- Adhere to Momofuku's Cleaning and sanitation SOPs.
- Perform additional service and/or operational tasks as determined by manager.
- Adhere to grooming and dress code standards.
- Assist teammates to anticipate all other Front of House needs.
Requirements
- Minimum 1+ year experience in a fast-paced, high-volume restaurant.
- A positive and enthusiastic attitude, as well as a desire to learn, grow, and develop new skills.
- Excellent communication, organizational, and interpersonal skills.
- Ability to remain calm under pressure and resolve guest conflict.
- Willing to accept guidance in a positive manner and implement the direction productively.
- Able to work in a standing/walking position for long periods of time.
- Ability to demonstrate quick thinking and adaptability in a constantly changing environment.
- 2+ years of experience as a Server Assistant, Busser, Runner, Back Server, or related role in a restaurant with a comparable service style and/or cuisine.
- Ability to train new Bussers in all aspects and responsibilities of the role.
- A proven track record of dependability and a continuous focus on learning and development.
- Seeing, hearing, speaking, reaching, frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours.
Skills
- Menu knowledge
- Allergen information
- Tableware polishing
- Guest communication
- Teamwork
- Adaptability
Location
- New York, NY
Work Type
- Part Time
- Onsite
Experience Level
- Entry
Salary/Compensations
- $11.35 - $11.35 Hourly
About the Company
- Momofuku was founded by chef David Chang in 2004 with the opening of Momofuku Noodle Bar in New York City. Credited with “the rise of contemporary Asian American cuisine” by the New York Times and named the “most important restaurant in America” by Bon Appétit magazine, Momofuku has restaurants in the New York, Los Angeles, and Las Vegas as well as Momofuku Goods, a line of restaurant-grade products for home cooks.
- Kabawa and Bar Kabawa are projects from Chef Paul Carmichael and Momofuku. They are dedicated to celebrating Caribbean culture in the East Village and reflect Chef Paul’s culinary journey.
Equal Opportunity
- Momofuku is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence, or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military, or veteran status, genetic information or predisposing genetic characteristic, or other protected status.