UX Researcher– 4-month Internship/Coop (Winter 2027)   at Intact FC | CA | Rezi

UX Researcher– 4-month Internship/Coop (Winter 2027)   at Intact FC

UX Researcher– 4-month Internship/Coop (Winter 2027)  

Intact FC · CA

2 weeks ago

UX Researcher– 4-month Internship/Coop (Winter 2027)  

Intact FC · CA

15 days ago
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About the Role

Intact is seeking a UX Researcher to join their growing team. This role offers the opportunity to launch a tech career within a diverse team of Digital, Data, and Tech experts, contributing to digital solutions that provide everyday value. The position involves personal and professional growth with access to cutting-edge technology-driven learning platforms and making lasting connections.

Responsibilities

  • Collaborate with designers, product managers, data analysts, and stakeholders to identify and prioritize research opportunities.
  • Define research scope, plan, implement, and manage research activities through customer and stakeholder interviews, user testing, diary studies, surveys, competitive analysis, and workshops.
  • Synthesize data from multiple sources and translate research findings into actionable recommendations and concepts.
  • Create user experience artifacts such as customer journeys, user personas, and service blueprints in collaboration with designers.
  • Promote customer engagement throughout the organization.

Requirements

  • Currently pursuing a master’s program in UX, Human-Computer Interaction, Cognitive Science, or Marketing Research with a strong emphasis on user research.
  • Previous experience in user research, user experience design, service design, and market research with startups.
  • Expertise in usability and user-centered design practices.
  • Experience with user research tools (e.g., usertesting.com, Optimal Workshop, Survey Monkey) is an asset.
  • Experience with design tools (e.g., Sketch, Axure, Figma, InVision, Adobe Illustrator) is a plus.
  • Experience in data analysis or statistical analysis is an asset.
  • Passion for targeting, dissecting, and solving complex problems.
  • Ability to work in a collaborative environment and give/receive constructive feedback.
  • Eager to learn, try new tools and approaches, and refine craft.
  • Proactive attitude with the ability to work independently and deal with ambiguity.
  • Patient with good listening skills, effective communication, engaging presentation abilities, and skilled at delivering compelling narratives.
  • Bilingualism (English and French) required for interaction with colleagues across the country.
  • Available 35 hours a week from January 5 to April 23, 2027.
  • Must be an active student during the internship and/or returning to school in the next semester following the internship.
  • Resume and University/College transcript required.
  • Must be eligible to work in Canada from the anticipated start date and throughout employment.

Skills

  • UX Research
  • User Experience Design
  • Service Design
  • Market Research
  • Usability
  • User-Centered Design
  • Data Analysis
  • Statistical Analysis
  • Communication
  • Presentation

Location

  • Canada

Work Type

  • Full-time
  • Internship
  • Contract

Experience Level

  • Student
  • Entry Level

Education Level

  • Master's Program

Salary/Compensations

  • 57,000 - 71,200

Benefits

  • Support
  • Opportunities
  • Performance-led financial rewards
  • Workplace adjustments (accommodations) for disabilities

About the Company

  • Intact is a company where employees are at the heart of everything. They help people, businesses, and society prosper and be resilient. The employee promise includes support, opportunities, and performance-led financial rewards in a workplace where employees can shape the future, win as a team, and grow.
  • Intact is a diverse team of over 3,000 Digital, Data and Tech experts.
  • Intact offers a workplace where employees can shape the future, win as a team, and grow.

Equal Opportunity

  • Intact is an equal opportunity employer.
  • Intact's Value of respect is founded on seeing diversity as a strength.
  • Strive to create an accessible workplace where employees feel valued, included and encouraged to share unique perspectives.
  • Encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.
  • Acknowledge work, meetings, and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people.
  • Policies ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations).
  • Provide specific adjustments to make the recruitment process more accessible upon request.
  • Does not provide sponsorship or other support for immigration-related matters.