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About the Role
First Heritage Federal Credit Union is seeking a Member Service Specialist I to accurately process financial transactions and serve as an information resource for customers. This role provides friendly, professional, and confidential assistance, ensuring a positive customer experience and minimizing wait times.
Responsibilities
- Accurately process financial transactions for checking, savings, and loans.
- Verbally confirm intended transactions with members to ensure needs are met and minimize errors.
- Balance cash drawer daily and notify supervisor of any outages.
- Process member requests for services such as money orders, certified checks, and check orders.
- Cash checks according to Credit Union policies and federal regulations.
- Assist other departments and branches with transactions as needed.
- Provide support to managers in fulfilling member requests and merchant verifications.
- Comply with all company policies, procedures, laws, and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
- Remain flexible with hours, including Saturdays, and serve as backup retail coverage in all branches as needed.
Requirements
- A high school degree or GED is required.
- Cash handling and customer service experience is strongly preferred.
- Must be capable of climbing/descending stairs in an emergency situation.
- Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator.
- Must be able to stand for long periods of time.
- Must be able to work extended hours whenever required or requested by management.
- Must be capable of regular, reliable, and timely attendance.
- Must be able to perform job functions independently or with limited supervision.
- Must be able to work effectively either on own or as part of a team.
- Must be able to read and carry out various written instructions and follow oral instructions.
- Must be able to speak clearly and deliver information in a logical and understandable sequence.
- Must be able to use basic math skills and spell accurately up to a high school graduate level.
- Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization.
- Must demonstrate the highest levels of customer service and discretion when dealing with the public.
- Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace.
- Must be able to effectively handle multiple, simultaneous, and changing priorities.
- Must be capable of exercising the highest level of discretion on both internal and external confidential matters.
Skills
- Product knowledge
- Interpersonal skills
- Courtesy and tact
- Basic math skills
- Accurate spelling
Location
- Multiple branch locations
Work Type
- Full-time
- Onsite
Experience Level
- Entry Level
- 6 months performance and training completion for promotion
Education Level
- High school degree or GED
Salary/Compensations
- $18.25 - $18.75/hour
Benefits
- Competitive salary
- Generous 401(K) contributions
- Exceptional health/dental/vision plans
- Educational assistance program
- Support for external and internal leadership programs
About the Company
- First Heritage Federal Credit Union is a leading employer and financial institution serving its communities.
- Dedicated to the success and financial well-being of members and team members.
- A strong, growing, dynamic organization with total assets over $800 million.
- Operates nine full-service local locations.
- Dedicated to being an employer of choice.
Equal Opportunity
- EQUAL OPPORTUNITY EMPLOYER/VETERANS/DISABLED