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About the Role

This role is crucial for maintaining a safe and secure environment within a healthcare setting, contributing to meaningful initiatives that improve patient and community well-being. The position offers job stability and career development opportunities.

Responsibilities

Supervise and lead the security team, ensuring they are well-trained and capable of responding to various security situations.
Conduct regular team meetings to discuss updates, address concerns, and reinforce security protocols.
Provide guidance and support to security personnel in their day-to-day activities.
Administer Security Services with budgetary and resourcing requirements.
Review and approve payroll for Security Guards.
Develop and maintain monthly and yearly schedules of work and staffing deployment.
Oversee Security Control Centre Operations (Dispatch).
Assist Security Manager with hiring and recruitment.
Implement security procedures on a departmental level.
Assist with the review and update of security protocols in collaboration with hospital management and healthcare professionals.
Conduct training sessions to ensure staff awareness and adherence to established security procedures.
Support effective security planning and implementation.
Implement effective incident response plans for security-related issues.
Lead the security team in responding to crises, including de-escalation techniques and coordination with emergency services.
Conduct post-incident debriefs to analyze and improve response strategies.
Conduct regular risk assessments of the hospital environment, identifying potential security vulnerabilities.
Stay informed about emerging security threats and implement proactive measures to address them.
Promote a safe and secure environment for staff, patients, visitors, and volunteers.
Maintain accurate records of security incidents, investigations, and daily activities.
Prepare comprehensive reports for hospital management, detailing security trends, areas for improvement, and recommended actions.
Ensure compliance with regulatory reporting requirements related to security incidents.
Lead investigations and maintain accurate confidential documentation.
Monitor and report on security incidents, actions, and resolutions.
Oversee the day-to-day maintenance of security technology, such as surveillance cameras, access control systems, and alarms.
Collaborate with the IT department to ensure the security and integrity of the hospital's electronic systems.
Process staff requests for access cards, photo IDs, and duress tags.
Foster strong communication and collaboration with mental health professionals, nursing staff, and other healthcare teams.
Participate in interdisciplinary meetings to address security concerns and develop strategies for maintaining a therapeutic environment.
Provide input into the development of safety plans for patients, considering their specific mental health needs.
Liaise with external authorities and other stakeholders on security-related issues.
Represent Security Services internally and externally as appropriate.
Escalate security issues to the appropriate manager.
Maintain external linkages to access information on best practices in security for addictions and mental healthcare institutions.
Serve on or advise project teams on security impacts of pending site changes.

Requirements

Completion of a recognized 2-year community college Law Enforcement Program or equivalent.
Possession of relevant certifications, such as Certified Protection Professional (CPP), Certified Healthcare Protection Administrator (CHPA), or Certified Institutional Protection Manager (CIPM), can enhance the candidate's qualifications.
CPR & Emergency First Aid Certification.
Three (3) to Five (5) years of Security Services Experience, with preference given to those with experience in the hospital/healthcare/mental health setting.
Three (3) to Five (5) years of direct Supervisory Experience in a unionized environment, with preference given to those with experience in the hospital/healthcare/mental health setting.
Knowledge of Access Control Systems, Closed Circuit Video Surveillance, 2-way radio communications, and other forms of electronic security systems would be considered assets.
Knowledge/expertise in budgetary matters as well as payroll functions.
Training and experience in risk management practices.
Knowledge of scheduling practices.
Ability to communicate to groups of stakeholders and forums.
Negotiation and crisis management skills.
Strong report writing and communication skills.
Demonstrated understanding of regulatory and legislative requirements of site security and enforcement.
Bilingualism (French/English) or a third language is an asset.
Ability to use Microsoft Office applications in the course of normal work duties.
Proof of educational qualifications relevant to the position.

Skills

Security Services
Team Leadership
Supervision
Security Protocols
Incident Response
Crisis Management
Risk Assessment
Risk Mitigation
Documentation
Reporting
Security Technology Management
Surveillance Cameras
Access Control Systems
Alarms
Collaboration
Communication
Negotiation
Report Writing
Microsoft Office

Location

Onsite

Work Type

Full-time

Experience Level

3-5 years of Security Services Experience
3-5 years of direct Supervisory Experience

Education Level

2-year community college Law Enforcement Program or equivalent
Certified Protection Professional (CPP)
Certified Healthcare Protection Administrator (CHPA)
Certified Institutional Protection Manager (CIPM)
CPR & Emergency First Aid Certification

Salary/Compensations

$78,249.22 – $97,811.52 per year (Hiring Salary Range)
$78,249.22 – $117,373.83 per year (Full Salary Range)

Benefits

Extended health and dental coverage
HOOPP defined benefit pension plan
Paid vacation and sick leave
Professional development opportunities

About the Company

CAMH is a fully affiliated teaching hospital and research institute of the University of Toronto.
CAMH is dedicated to equity, diversity, and inclusion.
CAMH's core values are Courage, Respect and Excellence.
CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize education and drive social change.
CAMH is on a mission to change the way society thinks about and responds to mental illness.
CAMH aims to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system – a world where Mental Health is Health.
To learn more about CAMH, please visit their website at: www.camh.ca.

Equal Opportunity

CAMH is dedicated to equity, diversity, and inclusion. Our commitment is to foster a workplace, teaching, and learning environment that is inclusive, respectful, and free from discrimination or harassment.
CAMH strongly encourages applications from candidates who reflect the diversity of the communities we serve, including First Nations, Métis, and Inuit Peoples; Black and other racialized communities; LGBTQ2S+ communities; women; and people with disabilities, including those with lived experience of mental health and substance use challenges.
We welcome applicants from all backgrounds.
If you require accommodations during the application or recruitment process, please let us know.