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About the Role
The Global Merchant & Network Services (GMNS) Control Management Change Risk Assessment team enables the safe, timely, and well-governed delivery of business change by providing independent operational risk assessment and governance for new products and material business changes. The Manager, Change Risk Assessment will support the development and execution of the GMNS Change Risk Assessment framework, identifying, assessing, and managing risks associated with new products and services and material business changes.
Responsibilities
- Support GMNS to identify new product or service changes, or material business changes that should be subject to adherence to relevant AXP Policies and Standards.
- Support creation and execution of a GMNS framework that enables identified new product or service changes, or material business changes to be categorized and risk assessed within the appropriate policies and standard.
- Aid the implementation of risk assessment approaches for new product or service changes, or material business changes that appropriately considers Strategic, Operational and Compliance risks from both BAU changes and products as well as new and emerging risks from novel product innovation in line with policies and standards.
- Continuously enhance the GMNS Change Risk Assessment frameworks, including assessment methodology, governance standards, risk taxonomy, and decision criteria.
- Partner with Product, Technology, Digital, Operations, Pricing, Enterprise Risk, and other BUs, to identify emerging risks early in the change lifecycle and recommend appropriate mitigation strategies.
- Support governance forums supporting Change Risk Assessment, including preparation of risk summaries, recommendations, and executive decision materials.
- Track execution of mitigation actions and provide transparent reporting on portfolio health, key risks, and emerging themes to senior leadership.
- Identify cross-program risks and systemic issues across concurrent transformation initiatives.
- Facilitate risk/control monitoring capabilities by developing risk profile reporting and enabling the proactive communication of key OR trends, risk assessment data / themes / activities to senior management, to facilitate informed decision-making.
Requirements
- 3+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function)
- Understanding of critical operational risk management lifecycle activities
- Strong project management, communication, and interpersonal skills
- Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
- Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
- Employment eligibility to work with American Express in (the country) is required as the company will not pursue visa sponsorship for these positions.
- Successful completion of a background verification check, subject to applicable laws and regulations.
Skills
- Project management
- Communication
- Interpersonal skills
- Process governance
- Analytical skills
- Problem-solving skills
- Risk assessment
- Risk management
Work Type
- Hybrid
- Onsite
- Virtual
Experience Level
- 3+ Years experience in operational risk management
Education Level
- Bachelor's Degree in Finance, Business, Risk Mgmt., or related field
- Advanced degrees (e.g., MBA, MSc) or certifications are advantageous
Benefits
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About the Company
- At American Express, our culture is built on a 175-year history of innovation, shared values, and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.
- From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
- As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
- Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.