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About the Role
Customer support at Leeds Station: Represent FlixBus on the ground, assist passengers with ticketing queries, provide journey updates, and ensure a smooth start to every trip. Driver and departure coordination: Support drivers with check-ins, ticket checks, and pre-departure quality and roadworthiness inspections. Operational communication: Act as the local voice for FlixBus, keeping customers informed of live operational changes and updates. Station partner collaboration: Coordinate live departures and maintain strong relationships with West Yorkshire Combined Authority and station teams. Incident and disruption handling: Manage delays, cancellations, and unexpected situations to keep journeys moving with minimal network impact. Health & safety Compliance: Uphold FlixBus safety standards and Leeds Bus Station rules, oversee safe vehicle and passenger movement, and ensure hazards, incidents, and near-misses are proactively escalated. Passenger flow monitoring: Maintain safe pedestrian flow on stands and concourses, ensuring passengers remain clear of manoeuvring vehicles.
Responsibilities
- Assist passengers with ticketing queries, provide journey updates, and ensure a smooth start to every trip.
- Support drivers with check-ins, ticket checks, and pre-departure quality and roadworthiness inspections.
- Act as the local voice for FlixBus, keeping customers informed of live operational changes and updates.
- Coordinate live departures and maintain strong relationships with West Yorkshire Combined Authority and station teams.
- Manage delays, cancellations, and unexpected situations to keep journeys moving with minimal network impact.
- Uphold FlixBus safety standards and Leeds Bus Station rules, oversee safe vehicle and passenger movement, and ensure hazards, incidents, and near-misses are proactively escalated.
- Maintain safe pedestrian flow on stands and concourses, ensuring passengers remain clear of manoeuvring vehicles.
Requirements
- Experience in customer-facing roles.
- Excellent communication skills.
- Proactive, motivated, autonomous, and have a desire to grow with a business.
- Ability to thrive in high pressure, fast moving and dynamic environments.
- Ability to prioritise key tasks and make quick decisions, sometimes on limited information.
- Ability to deal with difficult situations whilst remaining professional at all times.
- Strong awareness of health & safety in a busy operational environment and act to keep people safe.
- Comfortable working independently, as the role may involve periods of lone working.
- Follow lone-working and health & safety procedures at all times.
Skills
- Customer service
- Communication
- Prioritization
- Decision-making
- Problem-solving
- Health & Safety awareness
Location
- Leeds, on-site
Work Type
- On-site
- Full-time
Benefits
- 12 free Flix vouchers
- 12 discount vouchers for friends & family
- Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.
- Hybrid work model
- Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
- Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
- Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.
About the Company
- At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.
- At Flix, you’ll find teams that rally together to overcome challenges and spark creativity.
- We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
- As we continue to expand across the globe, you can make a real difference in how we work.
- If you’re ready to grow and lead your journey, Flix is the place for you!
Equal Opportunity
- We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!