Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Area Service Manager - Passenger Cars role.
Rezi rewrites your resume against BYD Europe's job description. Free.
Tailor your resume to this Area Service Manager - Passenger Cars role.
Rezi rewrites your resume against BYD Europe's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Area Service Manager - Passenger Cars posting at BYD Europe — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Area Service Manager - Passenger Cars posting at BYD Europe — free, in seconds.
About the Role
The Area Service Manager will establish After Sales activities in the UK Passenger Cars market, focusing on building and maintaining a customer-centric After Sales service level. This role involves supporting local dealers and dealer groups, acting as a liaison for National Sales Companies, and implementing service products and After Sales propositions. The primary mission is to support the UK aftersales market with a strong emphasis on customer satisfaction.
Responsibilities
- Identify and implement operational processes and systems for exemplary dealer service.
- Facilitate spare parts installation during start-ups and product launches.
- Identify gaps and support internal departments in issue resolution.
- Identify and implement tactical optimization initiatives for daily operations, processes, and systems.
- Support and cooperate with internal departments and legal resources to ensure adherence to national laws and timely submission of reports.
- Optimize customer communication, process flow, and parts availability planning using application and CRM.
- Collaborate with sales and service operations in resource planning and process execution.
- Provide a unique customer experience and easy support with a customer-centric approach.
- Utilize customer feedback for continuous improvement of services.
- Understand and anticipate customer and market trends.
- Provide reports and share information with internal stakeholders to enhance customer experience.
- Document customer updates using the CRM platform.
- Serve as the primary point of contact for customers across digital and physical touchpoints.
- Act as an ambassador for BYD within the area of responsibility.
Requirements
- Proven and certified EV technical experience and know-how is a must.
- Extensive knowledge of diagnosis tools and reports.
- Vast experience in a similar job, ideally in an agile, start-up environment with a hands-on attitude.
- Extremely organized with the ability to work with parallel workstreams and manage pressure.
- Automotive background in technical roles, ideally for an OEM.
- Ability to work with different departments and characters, with outstanding communication skills.
- Result-driven.
- Confident in working with Microsoft Office suite (Excel, Powerpoint).
Skills
- Customer Service
- After Sales
- Process Optimization
- Communication
- CRM
- Microsoft Office Suite
Location
- UK
Work Type
- Full-time
Experience Level
- Extensive experience
- Vast experience
Education Level
- Degree in Engineering or equivalent
Salary/Compensations
- Performance and experience based competitive remuneration
Benefits
- 25 holidays + public holidays
- Scottish Widow workplace pension
- Private healthcare
- Salary sacrifice car scheme
- Department & company wide teambuilding events
About the Company
- Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air.
- We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.
Equal Opportunity
- An exciting opportunity to be part of European transition to Zero Emissions transportation and de-carbonization of the economy