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About the Role
As the leader of Braze’s SMB Account Management team, you will be responsible for a growing team of Account Managers. This is a management SaaS sales role which requires a high level of experience managing a medium sized team. Strong candidates will have experience working with a wide variety of clients in multiple verticals ranging from startups to established, small and medium sized companies. In addition, experience selling a marketing automation, CRM, email, or analytics solution is highly preferred. Strong candidates will have experience working SMB clients, as well as the ability to coach and lead a team of Account Managers growing and retaining SMB and mid market customer relationships.
Responsibilities
- Continue to shape and scale Account Management across EMEA through upsells and renewals
- Collaborate with all customer facing teams across the org
Requirements
- Minimum of 8 years of proven experience within Sales for Mobile or Marketing Technology required
- At least 3 years of experience managing a regional team of Commercial / Mid-market Sales executives or Account Managers
- Ability to work cross-functionally with Marketing, Integrations/Onboarding, Customer Success, and Sales Operations
- Exemplary leadership skills and dedication to the success and growth of team members
- Ability to shape, influence and execute operational processes
- Outstanding verbal, written and stand-up presentation skills
- Up-to-date on digital trends, especially within the customer experience realm
- Proven success navigating large organizations and ability to quickly identify the decision makers and decision-making process for large SaaS investments
- Understanding the hands-on culture of a smaller enterprise sales organization
Skills
- SaaS sales
- Team management
- Client relationship management
- Coaching
- Leading teams
- Cross-functional collaboration
- Operational process execution
- Presentation skills
- Digital trends
- Customer experience
- Navigating large organizations
- Identifying decision makers
Location
- New York
- Austin
- Berlin
- Bucharest
- Chicago
- Dubai
- Jakarta
- London
- Paris
- San Francisco
- São Paulo
- Singapore
- Seoul
- Sydney
- Tokyo
Work Type
- Hybrid
- SaaS sales role
Experience Level
- 8 years of proven experience within Sales for Mobile or Marketing Technology
- 3 years of experience managing a regional team
Salary/Compensations
- Competitive compensation that may include equity
Benefits
- Comprehensive benefits plans covering medical, dental, vision, life, and disability
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
About the Company
- Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
- The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026.
- Braze was also named a 2026 Best Places to Work by Built In, a 2025 America’s Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®.
- Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
Equal Opportunity
- At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
- Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
- We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.