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About the Role
Lead and grow a book of business consisting of WTW’s largest and most complex client relationships, with accountability for client satisfaction, retention, profitability and revenue growth. Serve as a senior strategic advisor to clients, lead complex engagements, and play a key role in new business development and the cross-selling of WTW solutions.
Responsibilities
- Serve as the strategic partner and trusted advisor to WTW’s largest and most complex clients, ensuring client satisfaction and expanding revenue across a book of business
- Lead the client team and collaborate closely with technical resources and actuaries in the design and delivery of project plans, ensuring progress against established objectives, budgets, timelines, deliverables and quality standards
- Oversee the finalization and delivery of client presentations in collaboration with client service and Centre of Excellence teams
- Proactively advise clients and ensure superior client service
- Demonstrate strong negotiation and relationship management skills to navigate difficult client and vendor conversations and optimize outcomes
- Engage WTW specialist resources and experts locally and globally to address complex client needs, expand relationships and generate new business
- Materially grow revenue by anticipating client needs, offering new solutions to current clients and effectively scoping and contracting client engagements
- Influence key client decisionmakers by soliciting perspectives and addressing stated needs
- Lead strategic new client pursuits by shaping solutions, influencing key stakeholders and responding to RFPs, where appropriate
- Generate and track new business opportunities
- Directly manage and/or mentor colleagues to achieve objectives
- Represent WTW in the marketplace and enhance the firm’s brand through market-facing opportunities
- Conduct final review of deliverables to ensure alignment with client objectives, use of optimal WTW recommendations, services and solutions, and adherence to WTW professional excellence standards
- Demonstrate deep commercial understanding of H&B revenue drivers
- Lead effective engagement pricing, contracting and staffing strategies to support profitable growth
Requirements
- 10+ years’ experience and demonstrated success leading complex client relationships and managing large group benefits programs in a consulting or brokerage environment
- Proven track record of creating, managing and expanding strategic client relationships
- An executive presence with polished and well-developed communication skills
- Ability to influence and collaborate with all levels of an organization
- Strong knowledge of Canadian insurers and vendors
- Excellent Microsoft Office skills, particularly in Excel and PowerPoint
- Demonstrated ability to represent WTW in market-facing opportunities
- Life and Health license required within 180 days of joining
- Availability to travel on an as-needed basis
- Relevant experience and/or university degree
- CEBS designation, or health and welfare actuarial or underwriting training is an asset
Skills
- Client relationship management
- Strategic advisory
- Complex engagement leadership
- New business development
- Cross-selling
- Negotiation
- Relationship management
- Microsoft Office (Excel, PowerPoint)
- Communication skills
- Influencing
- Collaboration
Location
- Canada
Work Type
- Hybrid
Experience Level
- Senior Director
- 10+ years
Education Level
- University degree
- CEBS designation
- Health and welfare actuarial or underwriting training
Salary/Compensations
- $140,000 - $190,000 CAD
- Eligible for an annual short-term incentive bonus
- Eligible for performance-based recognition awards
About the Company
- At WTW, we trust you to know your work and the people, tools and environment you need to be successful.
- The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients.
- Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.
- We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements.
Equal Opportunity
- EOE, including disability/vets