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About the Role
Boys & Girls Clubs of San Francisco (BGCSF) has been serving youth in San Francisco since 1891, inspiring them to reach their full potential. This role provides essential operational and administrative support at the Columbia Park Clubhouse, ensuring a welcoming, organized, and efficient environment.
Responsibilities
- Serve as the primary point of contact for members, families, volunteers, and visitors, creating a warm, organized environment.
- Oversee daily check-ins, issue membership cards, handle guest registrations, and manage incoming phone calls, voicemails, and emails.
- Conduct parent orientations, collect membership fees, and ensure the lobby displays accurate, up-to-date BGCSF materials.
- Enter and track member data, attendance, food program paperwork, and volunteer and teen work experience hours with high accuracy.
- Establish reliable processes for staff data submission and proactively troubleshoot errors.
- Communicate system updates and data quality reports regularly to site leadership.
- Manage the Clubhouse Director’s calendar, schedule meetings, and draft administrative correspondence.
- Facilitate clear communication across Clubhouse staff, BGCSF headquarters departments, community partners, and families.
- Compile monthly Clubhouse reports and assemble documentation as required.
Requirements
- 2–5 years of administrative or equivalent operational experience
- Bilingual fluency in Spanish
- Proven data entry skills with strong attention to detail and accuracy
- Customer service experience—professional, personable, and capable of resolving minor conflicts calmly
- Proficiency in Microsoft Office Suite and Google Workspace (especially Excel and Sheets)
- Ability to manage multiple priorities in a fast-paced environment
- Experience working with youth and communicating effectively with families and staff
- Red Cross First Aid/CPR certification (or willingness to obtain within 90 days)
- Proficiency in design tools such as Canva, Adobe Publisher, or Photoshop
- Must be able to lift 25 lbs.
- Must be able to stand for at least 2 hours consecutively.
- Must be able to sit at a computer workstation for long periods of time.
- Candidates must complete LiveScan fingerprinting, a background check, and a tuberculosis (TB) evaluation or test.
Skills
- Data entry
- Attention to detail
- Accuracy
- Customer service
- Conflict resolution
- Microsoft Office Suite
- Google Workspace
- Excel
- Sheets
- Canva
- Adobe Publisher
- Photoshop
Location
- San Francisco, CA
Work Type
- Full-Time
- In-person
Experience Level
- 2-5 years
Salary/Compensations
- $24.00 – $26.00 / hour
Benefits
- Comprehensive Health Benefits + Employer Contributions
- 401K + 7% Employer Contribution After One Year of Service
- Employee Assistance Program (EAP): In-Person Counseling + 24/7 Mental Health Support
- Education Assistance
- Pre-tax Transportation Savings Account
- Flexible Spending Account (FSA)
- Generous Paid Time Off + Paid Holidays
- Life & Disability Insurance
- Professional Development Opportunities
About the Company
- Since 1891, Boys & Girls Clubs of San Francisco (BGCSF) has provided high-quality, community-based youth development services to youth in San Francisco.
- Our mission is to inspire and enable all young people, especially those from disadvantaged circumstances, to realize their full potential as productive, responsible, and caring citizens.
- We impact the lives of Club members, primarily ages 6 to 18, by focusing on academic success, healthy lifestyles, good character, community engagement, and job readiness with earning potential.
- We are nationally recognized for the high quality of our programs and comprehensive approach to serving youth.
- Whether you’re joining our administrative team, a Clubhouse team, a school-based team, or our Camp Mendocino team, you’ll be surrounded by enthusiastic, talented, and passionate colleagues who wake up every day ready to inspire young people to reach their full potential.