Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this President, Sales Operations & Commercial Development (NYC Hybrid) role.

Rezi rewrites your resume against HarperCollins Publishers's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the President, Sales Operations & Commercial Development (NYC Hybrid) posting at HarperCollins Publishers — free, in seconds.

About the Role

The Vice President, Sales Operations & Commercial Development will shape the sales operations and growth strategy for HarperCollins Sales. This role drives operational excellence, sales effectiveness, and commercial development through scalable processes, technology enhancements, and cross-functional partnerships, while identifying new opportunities to create value and support growth.

Responsibilities

Lead Sales Operations and Administration to maximize customer engagement and revenue growth.
Drive operational excellence by simplifying workflows, standardizing processes, and eliminating organizational friction.
Establish performance metrics and governance to improve productivity, service levels, and execution across sales channels.
Lead change management efforts for new processes, technologies, organizational structures, and ways of working.
Serve as the senior Sales business owner for sales systems, technology, automation, and data capabilities.
Partner with IT and business leaders to define and execute a roadmap for sales productivity, decision-making, and operational efficiency.
Identify opportunities to leverage automation, AI, and emerging technologies to reduce manual work and enhance performance.
Champion data integrity, adoption of business tools, and effective use of insights across the Sales organization.
Identify and develop new commercial opportunities leveraging HarperCollins' capabilities.
Lead complex cross-functional initiatives from concept through implementation, establishing scalable operating models and measurable business outcomes.
Partner with Finance, Supply Chain, Customer Service, IT, Publishing, and Marketing to resolve operational challenges and improve customer experience.
Represent Sales on company-wide strategic initiatives involving systems, processes, data, and operational transformation.
Build and lead a high-performing Sales Operations organization.
Foster a culture of accountability, service, collaboration, innovation, and continuous improvement.
Serve as a trusted advisor to the President of Sales and senior leadership, providing strategic guidance.

Requirements

10+ years of progressive leadership experience in Sales Operations, Commercial Operations, Business Operations, or a related field.
Proven success improving sales effectiveness, operational performance, and organizational productivity.
Experience leading large-scale cross-functional initiatives, business transformation efforts, and change management programs.
Strong understanding of sales systems, CRM platforms, business intelligence, automation, and emerging technologies.
Demonstrated ability to build and lead high-performing teams through growth and change.
Strong commercial acumen with a track record of identifying and developing new business opportunities.
Experience influencing senior stakeholders and driving outcomes across functions without direct authority.
Exceptional communication, strategic planning, project management, and problem-solving skills.
Experience in publishing, media, consumer products, or another complex multi-channel business preferred.
Deep understanding of the relationship between sales, operations, customer experience, and profitability.
Strategic thinking, balancing long-term growth with operational execution.
Operational excellence with discipline, structure, and continuous improvement.
Commercial mindset for identifying value creation, profitability improvement, and growth support.
Technology forward approach, leveraging systems, automation, AI, and data.
Collaborative approach to building partnerships and aligning stakeholders.
Change-oriented leadership through transformation.
Customer-focused with a strong emphasis on customer experience and sales effectiveness.
Trusted advisor with sound judgment and partnership with senior leadership.

Skills

Sales Operations
Commercial Development
Operational Excellence
Sales Effectiveness
Process Improvement
Technology Management
Data Analysis
Change Management
Cross-functional Leadership
Project Management
Strategic Planning
Problem-Solving
Communication
Commercial Acumen
Influencing Stakeholders

Experience Level

10+ years of progressive leadership experience

Salary/Compensations

$210,000-$250,000

Benefits

Comprehensive and highly competitive benefits package
Variety of physical health benefits
Retirement and savings benefits
Caregiving benefits
Emotional wellbeing benefits
Transportation benefits
Other benefits
Elective benefits

About the Company

HarperCollins Publishers is a company full of people who are passionate about books.

Equal Opportunity

HarperCollins Publishers is an equal opportunity employer.
HarperCollins Publishers is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at TalentManagement@harpercollins.com. Note: we will only respond to accommodation requests.