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About the Role
The Field Service Coordinator & Technical Support Specialist acts as the operational hub for InnoServ's field service operations. This role is responsible for planning, scheduling, and dispatching field service work using Field Service Management (FSM) software to minimize customer downtime.
Responsibilities
- Manage, log, and prioritize incoming field service requests using FSM software.
- Collaborate closely with Service Managers to balance team workload capacity, schedule technician shifts, and resolve dispatch conflicts.
- Track third-party customer accounts to ensure strict adherence to established SLAs.
- Coordinate the shipping, receiving, and stage-tracking of parts and equipment required for field repairs.
- Apply hands-on understanding of beverage and chemical equipment repair to diagnose issues and guide field resolution.
- Maintain up-to-date knowledge of InnoServ equipment procedures, industry trends, and technical standards.
- Deliver prompt, professional communication to resolve customer escalations and evaluate overall service satisfaction.
Requirements
- High School Diploma or equivalent.
- Bilingual both in French and English
- Hands-on knowledge or technical experience with the repair, maintenance, or refurbishment of beverage and chemical equipment.
- Proven ability to multi-task, prioritize urgent tasks, and manage time independently in a fast-paced environment.
- Prior experience operating Field Service Management (FSM) software or ticketing systems.
- Proficiency with Google Workspace (Gmail, Calendar, Docs, Sheets, Drive).
- Experience handling third-party vendor relationships or service-level compliance.
Skills
- Field Service Management (FSM) software
- Google Workspace (Gmail, Calendar, Docs, Sheets, Drive)
- Beverage and chemical equipment repair
- Technical support
- Customer relations
- Communication
- Time management
- Prioritization
Education Level
- High School Diploma or equivalent
Salary/Compensations
- $55,000 to $65,000 plus 10% bonus potential
Benefits
- Medical, Dental, Prescription Drug, and EAP Benefits after 30 days of employment
- FULL flex benefits program
- Company matching RRSP
- Profit Sharing
About the Company
- 125-year, family-owned and operated company history
- Family culture and advancement opportunities
Equal Opportunity
- Gordon Food Service is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.
- If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to talent canada@gfs.com and use the words “Accommodation Request” in your subject line.