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About the Role
We are seeking an experienced Senior AV Engineer to manage the full lifecycle of our Audio Visual and unified communications environment. This role involves designing and architecting meeting spaces, providing hands-on support for platforms and hardware, and serving as the primary AV Subject Matter Expert.
Responsibilities
- Serve as an experienced administrator for Microsoft Teams and Zoom, covering both desktop client experiences and the full Meeting Room ecosystem.
- Manage, monitor, and maintain Teams Rooms and Zoom Rooms deployments, including certified peripherals, firmware lifecycle, room health monitoring, and proactive remediation.
- Support consistent room configurations and user experiences across all global offices.
- Manage, deploy, and support digital signage platforms, specifically Yodeck and BrightSign.
- Support player provisioning, content scheduling infrastructure, platform updates, and troubleshooting across all office locations.
- Apply a solid understanding of AV networking, including AV-over-IP, audio networking, multicast, VLAN segmentation, and QoS, to contribute to the design and support of networked AV systems.
- Collaborate effectively with the internal Network Engineering team on network requirements, capacity planning, and troubleshooting for AV workloads.
- Coordinate, set up, and operate live corporate events, town halls, and hybrid broadcasts, including audio reinforcement, video switching, streaming, and presenter support.
- Support technical execution during high-stakes live events, helping ensure smooth delivery and timely issue resolution under pressure.
- Help other IT team members build confidence with tier-1 AV tasks and basic troubleshooting.
- Share knowledge through documentation and informal training, including runbooks, knowledge base articles, and quick-reference guides.
- Assist with general IT tasks and support requests when needed, contributing as a flexible, team-first member of the broader IT department.
- Provide white-glove, end-user-facing support to staff at all levels, including executives and their assistants.
- Deliver a calm, professional, service-oriented experience especially in time-sensitive or high-visibility situations.
Requirements
- 5+ years of hands-on experience in corporate AV engineering, integration, or a closely related role.
- Expert-level administration experience with Microsoft Teams and Zoom, including Meeting Room platforms (Microsoft Teams Rooms, Zoom Rooms) and their management consoles.
- Demonstrated experience designing and implementing AV systems across a range of room types, including large, complex spaces.
- Working knowledge of AV networking concepts: AV-over-IP, Dante, multicast, VLANs, and QoS.
- Experience deploying and supporting digital signage platforms (Yodeck and/or BrightSign strongly preferred).
- Proven experience supporting live events and broadcasts in a corporate environment.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical audiences and executives.
- Demonstrated ability to stay calm, focused, and effective during live events and time-critical incidents.
- Strong, methodical diagnostic skills across audio, video, control, and network layers.
- Experience managing relationships with AV integrators, manufacturers, and service providers, including quoting, procurement, warranty, and escalation support.
- Genuine curiosity and a commitment to staying current with evolving AV, UC, and collaboration technologies.
- A self-starter who proactively identifies problems, drives improvements, and takes accountability for outcomes.
- Habit of producing and maintaining clear, accurate documentation, diagrams, and knowledge articles.
- Ability and willingness to travel: regular travel to Kitchener, ON, and periodic international travel to our European, APAC, and US offices (primarily New York).
- A valid passport is required.
- Ability to lift and move AV equipment and perform occasional physical installation work (ladders, racks, cable pulls).
Skills
- Microsoft Teams
- Zoom
- Microsoft Teams Rooms
- Zoom Rooms
- Yodeck
- BrightSign
- AV-over-IP
- Dante
- Multicast
- VLANs
- QoS
- AV networking
- Live events
- Broadcasts
- Technical troubleshooting
- Vendor management
- Documentation
- PowerShell
- Python
- AV control systems
- DSP platforms
- Crestron
- Extron
- Q-SYS
- Biamp
Location
- Toronto, ON
- Kitchener, ON
- New York, NY
- Europe
- APAC
- US
Work Type
- Onsite
- Hybrid
Experience Level
- Senior
- 5+ years
Education Level
- AVIXA CTS
- CTS-D
- CTS-I
- Dante Certification (Level 2/3)
- Crestron
- Extron
- Q-SYS
- Microsoft Teams Rooms certifications
Salary/Compensations
- $95,000 to $125,000 CAD
Benefits
- Comprehensive health, dental, and vision plans
- Paid time off, health days, and personal obligation days
- Flexible work schedules
- Competitive retirement matching plans
- Equity packages
- Generous parental leave
- Annual well-being allowance
- Fitness discounts
- Group wellness activities
- Commuter benefits and discounts
- Employee assistance program
- Mental health first aid program
- One day of volunteer time off per year
- Donation-matching program
- Monthly town halls
- Regular community-led team events
- Multiple resources and programming to support continuous learning
About the Company
- Index Exchange is a global advertising supply-side platform reinventing how digital advertising works at scale.
- We empower the world’s leading media owners and marketers to thrive in a programmatic, privacy-first ecosystem.
- We are a proud industry pioneer with over 20 years of experience accelerating the ad technology evolution.
- Our proprietary tech is trusted by some of the world’s largest brands and media owners and plays a crucial role in keeping the internet open, accessible, and largely free.
- We process more than 550 billion real-time auctions every day with ultra-low latency.
- Our platform is vertically integrated from servers to networks and runs primarily on our own metal and cloud infrastructure.
- Our engineering-first culture tackles internet-scale problems across tight-knit, global teams.
- Our engineers have the agency and influence to shape the future of advertising.
- We move fast, build thoughtfully, and stay grounded in our core values.
- Our corporate headquarters are in Toronto, with major offices in New York, Montreal, Kitchener, London, San Francisco, and many other global cities.
- We are committed to operating as a tightly knit global team and embracing and empowering talent wherever our colleagues may be.
Equal Opportunity
- Index Exchange is committed to equal employment opportunities and celebrates diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status.
- We believe that diversity is deeper than any status or classification—diversity is the human experience.
- For those who show grit, passion, and humility—Index will welcome you.
- Index Exchange welcomes and encourages individuals with disabilities to apply to work with us.
- If you require an accommodation, please share the details of your request and any information how we can assist you with the hiring recruiter when they contact you.
- Index Exchange will make reasonable efforts to ensure accommodation requests are met throughout the recruitment process.