Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this VP, Customer Success - Betting & Gaming role.

Rezi rewrites your resume against Genius Sports's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the VP, Customer Success - Betting & Gaming posting at Genius Sports — free, in seconds.

About the Role

Genius Sports is seeking a senior executive to lead their Customer Success organization, overseeing global agency partnerships and brand-direct managed service teams. This role will drive adoption of Ad Tech capabilities, scale the team globally, and contribute to the company's growth by deepening customer relationships and elevating partner engagement.

Responsibilities

Define and oversee a unified post-sales strategy supporting commercial objectives.
Develop a holistic customer lifecycle model to enhance onboarding, adoption, performance, and partnership value.
Directly manage senior team leads, providing leadership, coaching, and strategic direction.
Establish clear goals, KPIs, and performance frameworks for teams.
Scale the combined organization globally, identifying structure, talent needs, and resource allocation.
Own aggregate revenue goals across the post-sales portfolio.
Partner with Sales leadership to build a seamless pre-to-post-sales motion.
Champion the adoption of Genius Sports’s advertising capabilities and educate partners.
Act as the senior voice of the customer, advocating for customer needs across departments.
Collaborate with Product to prioritize roadmaps.
Partner with Marketing to develop enterprise-level thought leadership.
Work closely with Ad Operations to support operational excellence.
Ensure advertising solutions align with wider commercial objectives.
Establish processes for onboarding, campaign execution, optimization, reporting, and renewal.
Implement dashboards and analytics for executive-level visibility.
Drive continuous improvement and automation initiatives.

Requirements

12+ years in Customer Success, Account Management, Agency Partnerships, or Commercial Leadership within Ad Tech, MarTech, media, or data-driven advertising.
Deep understanding of programmatic media, sports marketing, data targeting, and cross-channel activation.
Proven track record of building and scaling global teams, driving retention, and managing multimillion-dollar portfolios.
Strong executive presence with the ability to influence senior leaders.
Analytical, data-driven, highly collaborative, and comfortable operating in a fast-paced, high-growth environment.
Experience working within or closely alongside the betting and gaming industry.

Skills

Ad Tech
MarTech
Media
Data-driven advertising
Programmatic media
Sports marketing
Data targeting
Cross-channel activation
Customer Success
Account Management
Agency Partnerships
Commercial Leadership
Team scaling
Revenue growth
Executive presence
Analytical skills
Collaboration
Betting and gaming industry knowledge

Location

Global

Work Type

Hybrid
Office-first

Experience Level

Senior executive
12+ years

Salary/Compensations

$180,000 - $220,000 USD

Benefits

Variable compensation schemes
US benefits
401k plans
Support for employee wellbeing
Opportunities for skills, experience, and career growth

About the Company

Genius Sports is enabling a new era of sports for fans worldwide by bringing together next-gen technology and live data.
The company delivers immersive, interactive, and personalized experiences.
Works with major leagues and federations such as the NFL, English Premier League, FIBA, and NCAA.
Transforms how advertisers connect with sports fans through official data, real-time contextual targeting, and premium media solutions.

Equal Opportunity

We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference.
Let us know when you apply if you need any assistance during the recruiting process due to a disability.