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About the Role
This role offers an excellent opportunity to take ownership of a successful studio operation while developing a high-performing team and delivering exceptional experiences for members every day. The Studio Manager will be responsible for creating a positive culture, driving commercial performance and ensuring operational excellence across all areas of the business.
Responsibilities
- Act as the visible leader within the studio, creating a welcoming and engaging environment for members and guests.
- Ensure an exceptional customer experience is delivered consistently across every touchpoint.
- Build strong relationships with members and respond proactively to feedback.
- Drive customer satisfaction and member engagement through high service standards.
- Lead by example and set the benchmark for professionalism, hospitality, and attention to detail.
- Ensure all customer issues are resolved quickly, calmly, and effectively.
- Take full ownership of studio performance, including bookings, occupancy, revenue growth, retail sales and additional revenue streams.
- Monitor and drive key performance indicators across all areas of the business.
- Analyse performance trends and identify opportunities to improve commercial results.
- Support local marketing initiatives, partnerships, events, and community engagement activities.
- Ensure studio targets are achieved through effective planning, execution, and team leadership.
- Recruit, onboard, coach, and develop a high-performing studio team.
- Create a positive, inclusive, and motivated team culture.
- Conduct regular performance reviews, coaching conversations, and succession planning activities.
- Lead team engagement initiatives and maintain high levels of accountability and performance.
- Manage employee relations matters professionally and fairly.
- Provide visible leadership during key trading periods and operationally demanding shifts.
- Take ownership of all studio operations, ensuring the facility operates efficiently and effectively at all times.
- Manage staffing rotas, labour scheduling, and payroll accuracy.
- Oversee stock management, inventory control, and cost management processes.
- Ensure all Health & Safety procedures, compliance requirements, and operational standards are maintained.
- Monitor cleanliness, presentation, and maintenance standards throughout the studio.
- Resolve operational challenges quickly to minimise disruption to members and the wider business.
- Take ownership of studio profit and loss performance.
- Manage labour costs, scheduling, productivity, and operational efficiencies.
- Ensure effective stock control and cost management practices are consistently followed.
- Support revenue growth while maintaining exceptional service standards.
- Identify opportunities to improve studio profitability and operational performance.
Requirements
- Proven leadership experience within a customer-focused environment, ideally within fitness, wellness, hospitality, leisure, or retail.
- Commercially minded people leader who enjoys being present on the studio floor and leading by example.
- Proven experience leading, coaching, and developing high-performing teams.
- Strong commercial awareness with the ability to drive performance and achieve business objectives.
- Exceptional communication and relationship-building skills.
- Highly organised, proactive, and comfortable managing multiple priorities.
- Resilient and solutions-focused, with the ability to remain calm under pressure.
- Comfortable working in a highly hands-on operational environment.
- Passionate about helping others grow and creating an environment where both team members and customers can thrive.
- Positive, energetic, and able to inspire and motivate those around them.
- Leads with empathy, integrity, and genuine care for both people and service standards.
- Committed to fostering an inclusive and supportive culture where everyone feels welcomed and valued.
- Takes ownership, embraces challenges, and continuously seeks opportunities to improve performance and ways of working.
- Visible and inspiring leader who is passionate about delivering exceptional experiences while building a positive and high-performing studio culture.
- Approximately 80% of time spent actively supporting the studio floor and team, and 20% focused on administration, planning, and people management.
- Leads from the front, inspires those around them, and is committed to creating an exceptional environment for both members and colleagues.
Skills
- People Leadership
- Commercial Acumen
- Customer Experience Management
- Team Development
- Operational Management
- Performance Analysis
- Marketing Support
- Community Engagement
- Recruitment
- Coaching
- Performance Reviews
- Employee Relations
- Staffing and Scheduling
- Stock Management
- Health & Safety Compliance
- Financial Management
- Profit and Loss Management
- Communication Skills
- Relationship Building
- Organisation
- Problem-Solving
- Resilience
- Adaptability
Location
- The City
Work Type
- Full-time
- Hybrid
Experience Level
- Experienced
Salary/Compensations
- £36,000 - £38,000 per year + discretionary bonus
Benefits
- Complimentary fitness membership
- Discounts on products and services
- Referral incentives
- Pension contributions
- Enhanced family support benefits
About the Company
- A leading premium fitness and wellness operator.