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About the Role

Taskrabbit connects busy people needing help with trusted local Taskers for tasks ranging from home repairs to errands. The Tasker Operations Manager will onboard, nurture, and retain Taskers, ensuring their utilization and satisfaction with the platform. This role supports the managed marketplace strategy to ensure repeat business from Taskers and clients.

Responsibilities

Drive invoices and revenue by analyzing supply data and taking targeted actions to improve supply health, booking conversion, and Tasker quality.
Act as a regional subject-matter expert, monitoring market performance and tailoring programs to local dynamics.
Help Taskers thrive through performance coaching in group settings, in person and virtually.
Grow Tasker participation in scaled lifecycle programs and determine effective communication channels.
Master the Tasker lifecycle and use data-driven insights to identify gaps and recommend cross-functional improvements.
Communicate performance insights and business impact to various teams and leadership.
Design and lead experiments to improve supply alignment and Tasker success.
Act as a product expert, explaining features and validating/submitting bug reports.
Lead community engagement efforts, hosting office hours, workshops, and socials.
Work cross-functionally with Product, Customer Support, Partnerships, Marketing, Legal, and other Commercial Operations teams.
Share learnings, pitfalls, and wins with the global Tasker Operations team.
Travel up to 10% for metro-specific and team events.

Requirements

Based in New York City or an easily commutable distance.
Availability to potentially travel to other main regions as required.
4+ years in marketplace operations, customer success, community management, or comparable roles.
Bachelor’s degree or equivalent practical experience.
Full professional fluency in English and Russian.
Proficient user of data to derive actionable insights and make decisions.
Highly effective and confident communicator and negotiator virtually, on the phone, and in person.
Skilled facilitator who can engage audiences from 1 to 100.
Self-starter who’s opportunistic and comfortable with problem-solving on the fly.
Low-ego collaborator who thrives in fast-moving, globally distributed teams.
Demonstrated experience managing and maintaining strong relationships with cross-functional teams.
Enthusiastic “people person” who derives joy from helping people succeed.
Well organized with excellent time management and prioritization skills.
Phenomenal attention to detail.
Proficient with BI, Google Workspace, and customer success tools.

Skills

Data analysis
Performance coaching
Community management
Cross-functional collaboration
Data fluency
Experiment design
Product expertise
BI tools
Google Workspace
Customer success tools

Location

New York City

Work Type

Hybrid

Experience Level

4+ years

Education Level

Bachelor's degree or equivalent practical experience

Salary/Compensations

$72,000 - $97,000

Benefits

Employer-paid health insurance
401k match with immediate vesting
Generous and flexible time off
2 company-wide closure weeks
Taskrabbit product stipends
Wellness + productivity + education stipends
IKEA discounts
Reproductive health support

About the Company

Taskrabbit is a marketplace platform connecting people with Taskers for everyday home to-dos.
Taskrabbit aims to transform lives one task at a time.
The company culture is collaborative, pragmatic, and fast-paced, celebrating innovation, inclusion, and hard work.
Taskrabbit is working with IKEA to create more opportunities for people to earn income on their own terms.
Taskrabbit is a hybrid company with employees distributed across the US and EU.
Taskrabbit has been recognized as a Built In — Best Places to Work (2022, 2023, 2024, 2025).

Equal Opportunity

Taskrabbit is an equal opportunity employer and values diversity at our company.
We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, sex, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status.
Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.