Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Client Support Representative (1yr Contract) role.
Rezi rewrites your resume against EP | Central Casting's job description. Free.
Tailor your resume to this Client Support Representative (1yr Contract) role.
Rezi rewrites your resume against EP | Central Casting's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Client Support Representative (1yr Contract) posting at EP | Central Casting — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Client Support Representative (1yr Contract) posting at EP | Central Casting — free, in seconds.
About the Role
The Client Support Representative works as part of a team responsible for external (client-facing) technology products used to support the Incentives Department operations. This role will interact with EP’s client base of film and TV studios, production office accountants and other personnel, as well as with crew and cast members working on productions.
Responsibilities
- Review document and project submissions in the EP Residency database daily to ensure projects are up-to-date.
- Respond to and resolve enquiries from production workers regarding rejected documents and/or project submissions.
- Follow up with production workers on incomplete submissions and provide reporting to production personnel.
- Provide general assistance to production workers and production office personnel using the EP Residency system.
- Handle requests for documentation retrieval from EP Residency for audits from government tax departments.
- Assist with development of reference materials and other documentation for the EP Residency product.
- Provide support to other members of the Incentives team and/or assist with additional tasks or special projects as required.
Requirements
- One year of experience in a clerical environment.
- Track record of providing world-class customer service/support.
- Meticulous attention to detail.
- Excellent verbal and written communication skills.
- Ability to solve problems logically and critically.
- Passion for being a customer advocate and for providing the best user experience in adopting new technology.
- Understanding and working knowledge of the internet with respect to web-based applications.
- Proven ability to learn new software quickly.
- Ability to work independently with minimal supervision.
- Excellent interpersonal, organizational and time management skills.
- A team player willing to assist other staff as required.
- Willing to learn and apply coaching.
- Knowledge of MS Office suite of software, including Outlook, Teams, Excel, Word and PowerPoint.
- Ability to take ownership of and demonstrate integrity and confidentiality in all client interactions.
- Strongly identify with our brand and team culture.
- Background in or knowledge of film and television industry would be an asset.
Skills
- Customer Service
- Problem Solving
- Communication
- Interpersonal Skills
- Organizational Skills
- Time Management
- MS Office Suite
- Outlook
- Teams
- Excel
- Word
- PowerPoint
- Web-based Applications
Location
- Canada
Work Type
- Hybrid
Experience Level
- 1 year experience in a clerical environment
Salary/Compensations
- $55,000–$65,000 per year
Benefits
- Hybrid work environment
- Casual dress code
- Employee snack program
- Wellness Wallet (HealthCare Spending Account)
- Movie ticket reimbursement
- Employee Assistance Program
- Calm Meditation app subscription
- Work lunches and events
- Paid time off
- Commitment to employee growth and development (i.e. LinkedIn Learning membership)
About the Company
- Entertainment Partners is a global organization that has been a trusted production partner to the entertainment industry for over 45 years.
- As a global leader in entertainment payroll, production finance and production management solutions, EP delivers integrated, digital solutions to support every phase of production.
- Entertainment Partners Canada is the lead provider of financial services to the entertainment industry in Canada.
- We provide financial services to the Motion Picture, Television and Commercial industries along with production management and accounting software services.
- Entertainment Partners Canada prides itself on being the best in class from a product/services perspective but we are equally proud to have been Great Places to Work certified since 2017, providing an encouraging, accepting, and interesting work experience for all of our valued employees.
Equal Opportunity
- EP Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.