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About the Role
We are looking for a Boutique Assistant Manager to drive excellent results in team building, key performance indicators, and boutique operations at our Sherway location.
Responsibilities
- Achieve daily, weekly, and monthly sales and service level targets with the team.
- Maximize guest frequency, sales, and acquisition of new customers.
- Maximize sales of capsules, accessories, and machines.
- Continuously evaluate service quality and implement action plans based on mystery shopper results.
- Support the implementation of company programs by motivating and instructing the team.
- Recruit, hire, and motivate the team to provide exceptional customer service.
- Plan, identify, communicate, and delegate responsibilities to the team in conjunction with the Boutique Manager.
- Consistently review KPIs to identify problems, concerns, and opportunities for improvement and support action plan creation.
- Implement SOPs and guidelines for the boutique, ensuring excellence in compliance, risk management, and health & safety.
- Monitor and manage schedules to ensure boutique operations and customer service goals are met.
- Plan and prioritize achieving annual sales and wage cost targets.
- Utilize operational tools for staffing, monthly reports, cash management, and inventory management.
- Support the stock team by performing spot checks and assisting with inventories and deliveries.
Requirements
- 4-5 years of High-Volume Retail Management experience; luxury retail space is an asset.
- Demonstrated ability to prioritize and plan multiple priorities.
- Strong team-building skills with a history of effective team coaching and development.
- Effective time management, communication, problem-solving, and analytical skills.
- Ability to stand for an entire working day.
- Ability to repeatedly lift a maximum of 23 kgs.
Skills
- Team building
- Sales
- Customer service
- Leadership
- Operations management
- Time management
- Communication
- Problem-solving
- Analytical skills
- Coffee knowledge
- Sustainability awareness
Location
- Sherway
Work Type
- Full-time
Experience Level
- 4-5 years of High-Volume Retail Management
Salary/Compensations
- Competitive salary + quarterly bonus
Benefits
- Comprehensive total rewards benefits package
- Health and dental benefits starting on day one
- Massage coverage
- Pension plan with employer's contribution
- Mental health coverage
- Health Spending Account
- Lifestyle spending Account
- Free coffee machine & monthly Nespresso credit
- Exclusive employee discounts
- Excellent training and development programs
- Growth opportunities
- Free unlimited coffee during working shifts
- Pension plan with competitive employer contributions
About the Company
- We believe that we can elevate the world of coffee to drive a positive impact and be a force for good which shapes lives and landscapes for the better.
- By caring for one another, our farmers, suppliers, and the communities we work with, we can make sure every customer has the best possible experience.
- At Nespresso boutiques, we create warm welcomes and new experiences for our customers and our colleagues.
- Our shared sense of passion and purpose means we love to create meaningful moments and make a positive impact.
- Our supportive, inclusive culture encourages curiosity, creativity, recognition and career development.
- Nespresso Canada, a division of Nestle Canada!
Equal Opportunity
- Nestlé Canada is an equal-opportunity employer.
- The principles of diversity, equity, inclusion, and accessibility are vital to how we operate.
- We strive to foster a respectful and supportive environment where individuals feel valued and empowered to contribute and succeed.
- If you are invited to participate in the recruitment process and require an accommodation, please inform Human Resources. Nestlé will work with you to ensure full participation.