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About the Role
LUMICKS is a life science tools company developing technologies for real-time insight into biological interactions. This role focuses on improving end-user support through automation and proactive problem-solving across various IT systems and infrastructure.
Responsibilities
- Resolve incidents and requests across devices, SaaS applications, meeting rooms, and the office network for on-site and remote colleagues.
- Improve end-user support by identifying and removing root causes of issues and creating documentation.
- Manage and automate Microsoft Azure, 365, and identity services including Entra ID, Intune, Autopilot, Exchange Online, SharePoint, Teams, and Defender.
- Implement conditional access, multi-factor authentication, and compliance policies.
- Develop workflows, automations, request catalogs, approvals, and integrations using ManageEngine, PowerShell, Power Automate, and the Graph API.
- Manage and monitor office network, firewalls, switches, wireless, and UPS, as well as meeting rooms and printing.
- Maintain accurate records of assets, configurations, software licenses, and contracts in the service management platform.
- Deliver IT improvements and projects from planning through implementation.
- Coordinate with vendors and security specialists.
- Collaborate with IT leadership on operational priorities.
Requirements
- Substantial hands-on experience in IT engineering or system administration (typically five or more years).
- Strong practical experience with Microsoft 365, Entra ID, Intune, and endpoint management across Windows and macOS.
- Demonstrated automation experience using PowerShell or comparable scripting, workflow tooling, and API-based integrations.
- Solid networking fundamentals including VLANs, routing, firewalls, and wireless.
- Experience with an IT service management platform and structured practices like incident, request, and change management.
- Practical approach to security, including least privilege, zero trust, conditional access, and endpoint compliance.
- Ability to explain technical matters to non-technical colleagues.
- Fluent written and spoken English.
Skills
- Microsoft 365
- Entra ID
- Intune
- Endpoint management
- Windows
- macOS
- PowerShell
- Scripting
- Workflow tooling
- API-based integrations
- Networking fundamentals
- VLANs
- Routing
- Firewalls
- Wireless
- IT service management platform
- Incident management
- Request management
- Change management
- Least privilege
- Zero trust
- Conditional access
- Endpoint compliance
- ManageEngine
- Power Automate
- Graph API
Location
- Amsterdam, Netherlands
Work Type
- Hybrid
- Full time
- 40 hours per week
Experience Level
- Five or more years of experience in IT engineering or system administration
Salary/Compensations
- Competitive salary
Benefits
- Pension
- 8% holiday allowance
- 13th month salary
- Travel allowance up to €400 per month
- €1,000 annual training budget
- Flexible paid time off (25-35 days per year)
About the Company
- LUMICKS is a next-generation life science tools company developing technologies that give researchers real-time insight into biological interactions at the molecular and cellular level.
- By helping academic and pharmaceutical communities better understand the mechanisms of life and disease, LUMICKS aims to accelerate scientific discovery and the development of new therapies.