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About the Role
Serve as the technical backbone of our pre-sales process, partnering closely with Account Executives to field technical questions, run proof-of-concept evaluations, and act as the trusted technical voice throughout the deal cycle. This is a high-ownership role for someone who can move fluidly between technical conversations and hands-on prospect support, and who wants to shape how a fast-growing security company sells to its most sophisticated buyers.
Responsibilities
- Run proof-of-concept evaluations for prospects, providing hands-on technical support.
- Serve as the technical liaison between prospects and internal Engineering and Product teams, surfacing requirements and feedback, and escalating issues.
- Conduct technical calls with prospects, answering product and technical questions.
- Partner with internal teams to continuously improve the prospect experience, tools, and processes.
- Exceed prospect expectations in response quality, timeliness, and overall satisfaction.
Requirements
- 3-5 years of experience in Solutions Consulting, Customer Success, Sales Engineering, or a similar customer-facing technical role, ideally at a SaaS or cybersecurity company.
- Strong technical fluency with the ability to speak credibly to security, IT, and technical buyers.
- Comfort running structured evaluations (POCs), including managing timelines and prospect expectations.
- Ability to troubleshoot and work with Engineering to solve problems.
- Exceptional organizational, project management, and time management skills.
- Strong presentation, communication, and written skills.
- A proactive, adaptable mindset with comfort operating in a fast-paced, high-growth startup environment.
Location
- New York City
Work Type
- Onsite
- Full-time
Experience Level
- 3-5 years
Benefits
- Competitive compensation
- Fantastic office atmosphere
- Premium healthcare and wellness benefits
- Catered lunch in the NYC office, Monday - Friday
About the Company
- Adaptive is a cybersecurity startup on a mission to stop AI-powered cyberattacks.
- The company announced an $81M Series B led by NVIDIA and Bain Capital Ventures, with participation from Capital One Ventures, Citi Ventures, and continued support from Andreessen Horowitz (a16z), the OpenAI Startup Fund, and Abstract Ventures.
- Adaptive was founded by Brian Long and Andrew Jones, repeat entrepreneurs who have built and scaled category-defining companies.
- Trusted by leading banks, technology companies, and healthcare organizations, Adaptive protects teams from emerging threats like deepfakes, smishing, and AI-powered voice scams.
- With rapid enterprise adoption and a $200B+ market ahead, the company is just getting started.