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About the Role
The Behaviour Support Transition Resource Team (BSTR) provides direct care, education, and support to older adults and their care partners. This role involves conducting comprehensive behavioral assessments, creating person-centered Behavioural Support Plans, and providing transition support for individuals being discharged from hospital. The team plays a key role in supporting hospital staff in managing responsive behaviors.
Responsibilities
- Develop and implement individualized Behavioural Support Plans aimed at improving quality of life and reducing responsive behaviours.
- Conduct behavioural assessments and maintain accurate, timely documentation and reports.
- Act as a liaison and advocate, collaborating with clients, families, caregivers, and multidisciplinary teams.
- Provide training, consultation, and ongoing support to staff, families, and caregivers.
- Offer supportive counselling and connect clients to appropriate health care services and community resources.
- Deliver crisis intervention and assist in creating effective crisis management plans.
- Build respectful, trusting relationships using recovery-oriented and psychosocial rehabilitation principles.
- Participate in team meetings, care conferences, and interdisciplinary collaboration.
- Maintain strict confidentiality and adhere to organizational policies and procedures.
- Work primarily within hospital settings, ensuring compliance with health and safety protocols.
- Engage in required training and contribute to the Behaviour Support Resource Team.
- Perform additional duties as assigned by leadership.
Requirements
- Post-secondary education in Social Services / Human Services or equivalent field.
- Minimum 3 years’ working experience with client population group.
- Understanding of challenges faced by seniors with mental health, addictions, dementia, or neurological conditions.
- Requires knowledge of recovery, harm reduction, recovery and psychosocial rehabilitation.
- Knowledge of P.I.E.C.E.S., U-First, RAI, OCAN, and documentation standards (or willingness to be trained).
- Knowledge of community resources and cultural competency frameworks.
- Proven crisis intervention, problem-solving, and interpersonal skills.
- Strong assessment, counselling, and client engagement abilities with a flexible, creative approach.
- Ability to collaborate effectively with interdisciplinary teams, clients, families, and community partners.
- Excellent communication, organizational, and time management skills.
- Proficient in documentation, record-keeping, and basic computer applications.
- Valid driver’s license and access to a personal vehicle.
- A satisfactory vulnerable sector check (VSC) is also required.
Skills
- Crisis intervention
- Problem-solving
- Interpersonal skills
- Assessment
- Counselling
- Client engagement
- Collaboration
- Communication
- Organizational skills
- Time management
- Documentation
- Record-keeping
- Basic computer applications
Location
- Toronto, ON
Work Type
- Onsite
- 1-Year Contract
Experience Level
- Minimum 3 years’ working experience
Education Level
- Post-secondary education in Social Services / Human Services or equivalent field
Salary/Compensations
- $57,007 - $71,647 annually prorated
Benefits
- 24/7 Employee Assistance Program
- E-learning program available all year round
- Starting vacation time above minimum standard
- Additional paid personal and paid sick days
- Professional development budget available to help you nurture and shape your career
- Corporate Gym membership rate with GoodLife Fitness
- Access to Perkopolis, a comprehensive corporate discount program
- Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion
About the Company
- LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness.
- Serving approximately 19,534 annually and providing 1,839 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind.
- LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.
Equal Opportunity
- LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve.
- LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.
- Requested accommodation will be provided in all parts of the application and hiring process by contacting hrteam@loftcs.org or (416) 979-1994.