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About the Role

As a Phones and Cashier Support, you will be answering all phone inquiries in a professional, timely, and courteous manner. You will also effectively perform cashier and administrative duties in support of a variety of assigned functions required for the Boutique and the Head Office, while maintaining the CHANEL standards of excellent customer service, product knowledge and care, personal presentation, and teamwork at all times.

Responsibilities

Answering all phone inquiries in a professional, timely, and courteous manner.
Performing cashier and administrative duties.
Providing excellent customer service on the phones.
Accurately documenting messages and delivering them to Fashion Advisors promptly.
Establishing and providing strong client relationships over the phones by responding promptly and appropriately to all internal and external queries.
Helping at the cashier with processing transactions precisely.
Ensuring Cash and Wrap stations are prepared and stocked.
Preparing packaging and assisting with gift wrapping parcels.
Providing the highest level of customer service to colleagues.
Communicating appropriately and effectively with colleagues and management.
Applying a helpful and courteous manner towards all colleagues.
Ensuring absolute confidentiality of the Company’s commercial activities and internal affairs.

Requirements

Successful experience of at least 1-3 years in customer service.
Retail operations and/or phone customer service is an asset.
Excellent verbal and written communication skills.
Ability to handle multiple tasks simultaneously.
Strong organization and follow-up skills.
Proven ability to work in a fast-paced environment.
Willingness to work retail business hours which include weekends and flexible to business demands.
Comfortable working with different departments and teams.
Fluent English.
French is a plus.

Skills

Customer service
Phone customer service
Retail operations
Verbal communication
Written communication
Multitasking
Organization
Follow-up
Working in a fast-paced environment
Working with different departments
Cashier duties
Administrative duties
Gift wrapping

Location

CHANEL Yorkdale Boutique

Work Type

Full-time
Permanent

Experience Level

1-3 years

Salary/Compensations

$55,000CAD annually + bonus

Benefits

Private medical and dental insurance
Long-term disability coverage
Life insurance
Accidental death and dismemberment insurance
Option to add family members to insurance
Strong company pension plan
Bonus program
Generous vacation days
Sick leave
CSR (volunteering) days
Day off for your birthday
Robust global parental leave policy
Employee Assistance Program (EAP) with 24/7 access to counselling, legal support, wellness services, and financial guidance.
Mentorship programs
Learning opportunities
Career advancement opportunities

About the Company

CHANEL is a fun, creative and passionate brand.
Chanel is focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress.
We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams.

Equal Opportunity

CHANEL CANADA ULC. welcomes all applicants for this position.
We are committed to fair and accessible employment practices.
Accommodations are available upon request for candidates with disabilities throughout the recruitment process.