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About the Role
The Facility Manager III ensures cost-effective, safe, and efficient operation and maintenance of client facilities according to the Statement of Work and management contract. This role is accountable for the financial and operational performance of a facility or group of facilities within a region and serves as the primary BGIS representative for daily client and tenant interactions. The FM III will manage a portfolio of properties across Canada for a specific client user base.
Responsibilities
- Serve as the single point of contact for a portfolio of properties and all facility-related requests.
- Manage customer relationships and provide proactive communications.
- Build strong relationships with end users and act as a trusted partner with the assigned line of business/client.
- Create presentations for clients showcasing trends, providing insights, and offering recommendations for facility operations.
- Respond to incidents and ensure timely resolution of facility requests with clear communication.
- Coordinate with third parties, internal teams, and clients to ensure holistic, timely, and cost-effective solutions.
- Provide a high-touch, "white glove" service level for a portfolio of properties.
- Effectively manage escalations with urgency aligned with client expectations.
- Develop and defend budgets (O&M, Transaction, capital project expenditures) to superiors and clients.
- Perform monthly budget analysis and re-forecasting using financial reports.
- Meet annual targets as per contractual performance indicators.
- Manage facilities with square footage up to 500,000 square feet.
- Oversee and monitor all work orders, escalations, preventative maintenance, incidents, and small projects.
- Liaise with clients and tenants on day-to-day facility management activities.
- Develop and maintain preventative and corrective maintenance schedules.
- Ensure compliance with corporate and legislated policies related to environmental, building code, and health and safety.
- Prepare tender documents for RFPs, analyze bids, and negotiate contract terms.
- Approve service contracts up to the designated authority level.
- Monitor sub-contractor performance.
- Prepare strategic property analysis considering financial indicators, market analysis, and long-term plans.
- Monitor client service level requests and prepare change orders as needed.
- Perform annual inspections of all sites and evaluate building component conditions.
- Develop project plans for future maintenance activities and input into Capital Planning.
- Evaluate tenant requests and recommend cost-saving alternatives.
- Monitor contract service performance indicators and develop action plans for deviations.
- Meet all service level performance indicators.
- Perform simple cost-benefit analysis.
- Supervise team members, including directing activities, setting goals, performance evaluation, and communicating operational vision.
- Supervise facility managers.
- Perform other duties as assigned.
Requirements
- Five to ten years of experience in a property/facility management environment.
- Ability to multitask and meet strict deadlines under pressure.
- Ability to work in a high-touch environment with high client expectations.
Skills
- Excellent communication and relationship management skills.
- Excellent people management skills.
- Self-starter, willing to learn, able to work independently.
- Excellent business management/development skills.
- Excellent planning and organizing skills.
- Strong negotiation skills.
- Knowledge of building standards and requirements.
- Strong analytical and problem-solving skills.
- Superior communication and facilitation skills required to advise and influence clients.
- Strong computer skills.
- Strong customer focus.
- Strong technical knowledge.
Location
- Canada
Work Type
- Full-time
- Regular
Experience Level
- Five to ten years
Education Level
- Certified Facility Manager through International Facility Management Association (IFMA).
- Certified Property Manager through Institute of Real Estate Management.
- Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI).
- Real Property Administrator through Building Owners and Managers Institute (BOMI).
Salary/Compensations
- $84,493 to $105,616 per annum
About the Company
- BGIS is the primary representative for day-to-day contact with the Client and the Tenants for performance of the contract.