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About the Role

As an Hourly Technician, you will perform repairs and maintenance work in accordance with factory and dealership specifications and time standards for an excellent customer experience.

Responsibilities

Perform repairs and maintenance work in accordance with factory and dealership specifications and time standards.
Ensure customers have a world-class service experience at every step along their ownership journey, especially in vehicle repairs.
Provide unparalleled technical knowledge and expertise to help repair and maintain vehicles to the highest factory and dealership standards.
Clearly and effectively communicate technical information regarding customer vehicles to Service Advisors.
Comply with all manufacturer standards of quality and timeliness for repairs and maintenance work.
Ensure all estimates and work orders are accurate.
Understand and comply with all federal, state, and local regulations that affect shop operations, such as handling and disposal of hazardous waste, OSHA, and use of safety and health personal protective equipment.

Requirements

Genuine interest in providing an exceptional customer experience.
Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
Strong work ethic with the ability to work in a fast-paced, results-driven environment.
Safe working knowledge of shop tools and equipment.
Dealership experience.
Ability to use technical reference materials and technical manuals.
Ability to communicate technical terms to non-technical audience.
Ability to follow processes to ensure quality and safety.
Ability to read and comprehend instructions and information.
Ability to listen to customer and determine how to assist them.
Maintains positive attitude.
Time management skills and ability to prioritize.
Excellent communication skills and works well in a team environment.
All applicants must possess a valid driver's license and have a good driving record.

Skills

Exceptional customer service skills
Knowledge of automotive systems
Technical communication
Process adherence
Reading comprehension
Active listening
Time management
Teamwork

Location

Automotive shop environment

Work Type

Hourly
Full-time
Nights
Weekends
Holidays

Experience Level

One to two years of related experience and/or training; or equivalent combination of education and experience.
Previous Automotive Technician experience or recent completion of automotive tech trade school preferred

Education Level

High school diploma or equivalent

Benefits

Health care options (medical, dental, and vision)
401k savings and retirement plan with company match
Training, resources, and opportunities for career growth and advancement

About the Company

BMW Service Center, a Penske Automotive Group dealership.
Penske Automotive Group (PAG) strives to create a positive and challenging workplace that promotes excellence and achievement.
Penske Automotive Group is a Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
Penske Automotive Group was proudly named to Glassdoor's Best Places to Work.
Penske Automotive Group has a values-driven culture built on integrity, professionalism, excellence, and teamwork.
Penske Automotive Group has state-of-the-art facilities and excellent working conditions.
Penske Automotive Group maintains a drug- and alcohol-free workplace.

Equal Opportunity

Penske Automotive Group is an equal opportunity employer.