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About the Role
As a Technical Support Specialist, you will provide first and second-line support for end-user devices and IT infrastructure across DP World's operational sites. You will diagnose and resolve technical issues, support infrastructure projects, maintain technical documentation, and help deliver a seamless IT service to the business.
Responsibilities
- Provide first and second-line support for laptops, desktops, mobile devices, printers, and barcode scanners.
- Diagnose and resolve hardware, software, network, and server-related issues, escalating where appropriate.
- Support local and remote users while delivering a high level of customer service and technical expertise.
- Create and maintain technical documentation, work instructions, and support procedures.
- Monitor and respond to service desk alerts, support requests, and incident escalations in a timely manner.
- Participate in an on-call support rota, providing out-of-hours support for DP World sites across Europe when required.
- Support infrastructure projects including new site launches, server upgrades, network refreshes, and business growth initiatives.
- Follow established change, incident, and problem management processes, ensuring compliance with IT and security standards.
- Assist with IT asset management processes, maintaining accurate records throughout the equipment lifecycle.
- Collaborate with internal IT teams, vendors, and business stakeholders to deliver effective technical solutions.
Requirements
- Proven experience providing first and second-line IT support across end-user devices, operating systems, and business applications.
- Strong understanding of desktop hardware, networking technologies (local area network and wide area network), and server environments.
- Experience working with incident management, change management, and technical documentation processes.
- Ability to troubleshoot technical issues methodically.
- Ability to communicate effectively with both technical and non-technical users.
- Ability to manage competing priorities in a fast-paced environment.
- Willingness to participate in an on-call support rota.
- Flexibility to travel up to 25% across the United Kingdom and occasionally Europe.
- Fluent written and verbal English language skills.
- Must hold the right to work in the UK.
- Must meet the medical fitness requirements for the role.
- Must not have any unspent criminal convictions (DBS checks are carried out).
Skills
- Troubleshooting
- Customer service
- Technology infrastructure
- End-user devices
- IT infrastructure
- Hardware
- Software
- Networking technologies
- Server environments
- Incident management
- Change management
- Technical documentation
- IT asset management
- Communication
Location
- Wellingborough
- Greenford
- Thameside (London)
- United Kingdom
Work Type
- Onsite
Experience Level
- Experienced
Education Level
- Qualification in Computer Science, Information Technology or equivalent professional certifications
Salary/Compensations
- Market competitive compensation package
About the Company
- Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world.
- DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.
- With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future.
- We're rapidly transforming and integrating our businesses - Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
- We're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer's door.
- DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures - not just in what we do but also in how we behave.
- We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential.
- We believe that embracing inclusion and diversity drives innovation and growth and helps us connect people, businesses, and societies.
- Free minds and different perspectives are changing our world, and together we can change what's possible.
- The DP World family comprises of syncreon, Imperial and P&O.
- WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.