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About the Role
Xtremepush enables companies to build, grow, and retain strong customer relationships through exceptional technology, expertise, and customer service. As a leading provider of customer engagement solutions, our mission is to empower businesses to create meaningful, personalised experiences. We are seeking an Account Manager to foster long-term, trusted partnerships with valuable customers, driving revenue retention and growth through relationship building, cross-selling, and upselling. This role is pivotal in ensuring customers achieve exceptional outcomes and realise the full value of their investment, fostering product adoption, expansion, and retention.
Responsibilities
- Serve as the primary point of contact for assigned client accounts.
- Build and nurture long-lasting client relationships, maintaining regular and proactive communication.
- Conduct Quarterly Business Reviews (QBRs) to discuss performance, align on strategic goals, and plan upcoming initiatives.
- Cultivate trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
- Identify and present opportunities for cross-selling and upselling.
- Negotiate contracts and close agreements.
- Manage client interactions and track progress meticulously using HubSpot.
- Prepare and present detailed account status reports.
- Forecast and track critical account metrics, such as sales performance and annual revenue projections.
- Oversee the end-to-end management of RFPs, ensuring timely and high-quality delivery.
- Act as a client advocate, ensuring their needs and feedback are effectively communicated across teams.
- Collaborate with internal departments to develop and implement strategies that drive customer satisfaction and loyalty.
- Address client concerns promptly and escalate complex issues as necessary.
- Ensure the timely and successful delivery of solutions that align with customer objectives.
Requirements
- Proven work experience in an Account Manager, Key Account Manager, Sales Account Manager, Customer Success Manager or relevant role.
- At least 2 years of experience in a tech / SaaS company.
- Experience working in the sports, betting and gaming industry.
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level.
- Experience delivering client-focused solutions to customer needs.
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
- Familiar with SaaS customer management or have a background in data with a flair for client communication and understand consumer behaviour is desirable.
- Additional language is desirable.
Skills
- Excellent listening abilities
- Excellent negotiation abilities
- Excellent presentation abilities
- Strong verbal communication skills
- Strong written communication skills
Location
- North America
Work Type
- Hybrid
Experience Level
- 2+ years in a tech/SaaS company
About the Company
- Headquartered in Ireland with offices in the UK and US, Xtremepush is an Omnichannel Customer Engagement Platform powered by a built-in CDP.
- It enables high-velocity companies to build, grow, and retain strong customer relationships through personalised, relevant, and timely communication.
- With a true single customer view at its core, Xtremepush provides actionable customer intelligence that drives engagement, conversion, and revenue across all channels, while putting customer retention first.
Equal Opportunity
- At Xtremepush, we believe that diversity adds incredible value to our teams, our products, and our culture.
- We don’t just accept differences, we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community.
- As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place regardless of race, religion, gender, sexual orientation, national origin, disability or age.