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About the Role

The Retail Support role involves collaborating with German store managers and the retail team to increase customer satisfaction and maximize store potential.

Responsibilities

Accept every situation and react accordingly.
Proactively and empathetically offer support when store figures do not meet forecasts.
Foster the skills and talents of store managers and value their experience.
Ensure feedback is understandable and expectations/performance are clear.
Prioritize customers and stores in all decisions.
Utilize the strong network within the market to share knowledge with colleagues and store managers.
Take responsibility for all concerns from shops and customers seriously.
Maintain an open ear for concerns from shops and customers.

Requirements

Passion for retail, the brand, products, learning, and people.
Motivation to contribute to the 'Secret Master Plan'.
Clear and open communication that questions structures and drives change.
Excellent understanding of the retail business and 5-star customer service.
Strong customer service skills, including collaboration with colleagues.
Willingness for continuous development, resilience, innovation, and independence, combined with strong teamwork.
Interest in forecasting and analysis.
Willingness to travel.
Proficiency in English and German conversations.
Apply via the initiative application on the Personio career page.
Answer the question 'Falls du dich initiativ bewirbst, für welche Abteilung?' with 'RETAIL SUPPORT'.
Do not provide your Lush email in the application form.
Applications can be submitted in any desired format (cover letter, podcast, or video).
Content is more important than presentation format.
For internal applications, use a private email, not a Lush email.

Skills

Agility
Leadership
Empowerment
Transparency
Customer Focus
Knowledge Sharing
Responsible Leadership
Forecasting
Analysis
Communication
Customer Service
Teamwork
Resilience
Innovation
Independence

Location

Germany

Work Type

Full-time
Travel required

Experience Level

Not specified

Education Level

Not specified

Benefits

Handmade and fresh product assortment.
Teamwork in a creative environment with fun, variety, and room for initiative.
Up to 2 additional days off per year for volunteer work.
Employee Assistance Program.
25% company contribution to occupational pension.
Regular internal training and development.
50% employee discount.
30 days + 1 day off for birthday.
Employee Benefit Trust.
Attractive bonus.
Choice between Urban Sports Club membership or subsidized Deutschlandticket/company bike leasing after probation period.

About the Company

LUSH is a company for fresh, handmade, 95% vegan, and 100% vegetarian cosmetics.
LUSH invented the bath bomb and solid shampoo.
LUSH is committed to human rights, animal rights, and environmental protection.
LUSH aims to leave the world better than they found it.
LUSH is 100% cruelty-free and sells completely plastic-free products.
LUSH promotes engagement for the environment and animals through the LUSH Prize and LUSH Spring Prize.
The British company Lush, founded in 1995, is a manufacturer and retailer of fresh, handmade cosmetics with over 850 stores worldwide and e-commerce shops in 50 countries.
In Germany, Lush operates 29 shops, an online shop, and employs over 400 people nationwide.
As a cosmetics company with a heart for campaigns, Lush aims to develop a product for every need and start a cosmetic revolution to save the planet.
The ultimate goal is to leave the world better than they found it.

Equal Opportunity

Lush stands for equal opportunities and aims to live and enable them as a company.
Lush provides an inclusive environment where everyone is welcome, regardless of who they are.
Every experience and perspective is unique and contributes to diversity, from which Lush learns and grows.
All applicants receive the same chance regardless of age, gender identity, language, origin, nationality, appearance, religion, belief, culture, socioeconomic status, sexual orientation, or body.